[Hiring] Division Director of Admissions Services @United States

Role Description

The Division Director of Admissions Services for the Business Development Team is responsible for hiring, leading, coaching, and developing a team of Directors of Admissions/Intake, working within the assigned Division to develop strategies to attain budgeted census and drive increased patient access to services. This role is responsible for training the Directors of Admissions/Intake to ensure success with volume and referral response times by removing barriers to admission, as well as how to manage their assigned admissions/intake employees.

• Lead, coach and develop Admissions/Intake Directors
• Hire and retain top-level talent within assigned Division
• Review facility reports, including daily census, weekly admissions, productivity, funnel reports, quarterly plans, etc., and support team in strategic planning
• Ensure that requests for admission and evaluation are responded to in a timely manner with an appropriate disposition
• Facilitate direct admissions by coordinating with the physicians, referring facilities/agencies, hospital staff
• Work cooperatively with referring facility/agency to problem solve issues that arise with services provided
• Conduct pre-scheduled and agenda-driven facility site visits when needed and prepare detailed site visit reports
• Conduct training for Directors of Admissions/Intake and employees when needed
• Serve as a resource and point of guidance to others in leadership positions
• Help Directors identify and reduce admission barriers through changes in process
• Serve as an escalation point for the Directors of Admissions/Intake on high-level facility, customer issues, and patient access
• Attend and participate in facility marketing and admissions meetings as needed
• Ensure all administrative duties are complete, timely, and documented; including managing team budget, activities, performance, and communication
• Assist and collaborate with Division CEO with all reporting related to admissions services
• Attend all Corporate meetings/trainings as assigned
• Remain current on behavioral healthcare industry developments and assigned states regulations
• Perform other duties as assigned

Qualifications

• Bachelor’s degree in relevant field is required
• Master’s degree in business, social services or education is preferred
• Minimum of five years’ experience driving business results in a healthcare role; preferably in behavioral health
• Proven ability to build relationships, lead, manage and drive business results through others
• Advanced computer skills including Microsoft Office; Word, Excel, and PowerPoint
• Knowledge of office administration procedures with the ability to operate most standard office equipment
• Ability to work professionally with sensitive, proprietary data & information while maintaining confidentiality
• Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external
• Exercises sound judgment in responding to needs of their team, removing obstacles from their path
• Self-motivated with strong organizational skills and superior attention to detail
• Must be able to manage multiple tasks/projects simultaneously within inflexible time frames. Ability to adapt to frequent priority changes
• Capable of working within established policies, procedures and practices prescribed by the organization
• English sufficient to provide and receive instructions/directions

Requirements

• Supervises a team of Employees

Standard Expectations

• Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality
• Communicate clearly and effectively to person(s) receiving services and their family members, guests and other members of the health care team
• Develops constructive and cooperative working relationships with others and maintains them over time
• Encourages and builds mutual trust, respect and cooperation among team members
• Maintains regular and predictable attendance