[Hiring] District Service Manager @Danaher

Role Description

This position reports to the Senior Manager, North America Field Service and is part of the Americas Field Service organization covering the Pacific West region.

In this role, you will have the opportunity to:

• Customer Success & Escalation Management: Resolve complex customer issues with urgency and precision. Champion a “first-time fix” mindset to ensure satisfaction and long-term loyalty.
• Team Leadership & Development: Inspire and grow your team through coaching, mentoring, and clear development plans. Foster a culture of accountability, ownership, and continuous improvement.
• Operational Excellence: Lead by example in driving daily management and KPI performance. Identify root causes of systemic issues and implement sustainable solutions using DBS tools.
• Business Growth & Financial Performance: Drive revenue growth through service agreement sales and lead generation. Collaborate with Sales to support strategic initiatives and optimize service offerings. Manage district P&L to meet profit targets.
• Process Improvement & Innovation: Champion kaizen and DBS methodologies to streamline operations and enhance service delivery. Partner cross-functionally to develop value-driven service packages.

Qualifications

• Bachelor’s degree and/or equivalent experience with 6+ years of experience leading field employees OR Master’s degree in the same with 5+ years of experience OR Associate's degree in the same and 8+ years of experience.
• Inclination and ability to listen to various stakeholders (e.g. Customers, Sales) and generate actionable insights.
• Deliver results while quickly adapting to changing priorities and unforeseen challenges.
• Communicate expectations regarding performance and hold people accountable for results.
• Strong deductive reasoning and problem-solving skills.
• Commercial experience, including direct selling of products or services.
• Exposure to and ownership of a P&L.

Requirements

• Ability to travel 25% - 30% of the time within region and/or business unit locations within the United States.
• This role is fully remote; associate must live within District region, preferably San Francisco (Bay Area).
• Must have a valid driver’s license with an acceptable driving record.

Benefits

• Annual salary range for this role is $135,000.00 - $160,000.00.
• This job is also eligible for bonus/incentive pay.
• Comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.