[Hiring] District Service Manager @Philips

Role Description

As a District Service Manager, you will lead and manage a team of Field Service Engineers for Imaging Systems customer services, participating in the development and implementation of strategic and tactical plans to achieve annual revenue targets from core business and value-added services. Your team will be responsible for customer satisfaction, performing to maintain and enhance the image of Philips in the local marketplace.

• Recruit, onboard, and integrate new hires while developing and retaining top talent.
• Foster a culture of integrity, communicate business strategy, and build a productive, customer-focused team environment.
• Drive business and service strategies to achieve customer loyalty and manage relationships with regional sales.
• Implement customer-focused solutions, ensure Net Promoter Score excellence, and adhere to escalation processes.
• Build and execute the region's business plan aligned with strategy and goals while driving operational performance and compliance.
• Partner with Business Operations to boost efficiency, delegate metrics, and ensure regulatory adherence.
• Own and drive financial results (full profit/loss responsibilities) for the region while developing a business plan focused on growth and productivity.
• Work cross-functionally to manage risks and identify growth opportunities.
• Prioritize and execute strategic and tactical initiatives to balance revenue growth, productivity, and customer satisfaction.
• Focus on customer retention, service price realization, and increasing contract capture rates by collaborating with sales teams.
• Collaborate with various internal stakeholders to meet the needs of a diverse customer base.

Qualifications

• 5+ years of direct and/or indirect experience in leadership within service delivery, service operations, or another related field.
• Diagnostic imaging or related healthcare technology background highly preferred.
• Solid experience managing a profit/loss business and the ability to develop and implement strategic initiatives to generate growth in revenue.
• Ability to create competitive strategies and plans.
• Bachelor’s degree in Business Management, Engineering, Health Science, Architecture, or other related field of study OR equivalent combination of education and experience.
• Excellent leadership, teamwork, influencing, mentoring, coaching, and interpersonal skills.
• Excellent analytical, organization, and time management skills.
• Effective communication skills including demonstrated stand-up presentation skills, group facilitation, and ability to effectively interact with customers.

Requirements

• Must be able to travel for business and operate a company motor vehicle/drive (must maintain licensure and comply with fleet policy). Approximately 60% travel across the specified geography required.
• Occasional overnight stays and travel by air and/or train may be required.
• Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.
• Work flexible hours.
• Wear all required personal protective equipment.
• Lead/supervise others.
• Comply with vendor credentialing.

Benefits

• Annual pay range for this position in MN and ND is $117,000 to $186,000.
• Includes company fleet/car, training, and advancement opportunities.
• Actual base pay offered may vary depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
• Other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.
• Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.