[Hiring] District Parts & Service Manager @Doosan Corp

Role Description

The District Parts & Service Manager (DPSM) is dedicated to enhancing dealership operations and achieving high levels of customer satisfaction within the assigned district. This role requires a comprehensive understanding of market dynamics, customer demographics, and competitive landscapes. Key responsibilities include:

• Managing daily operational activities.
• Fostering quality service experiences.
• Actively promoting parts and service programs.
• Building and maintaining strong relationships with dealership personnel.
• Ensuring operational goals are met while effectively addressing customer concerns and feedback.

Qualifications

• Preferred: Bachelor's degree in a relevant field; candidates with an Associate's degree or equivalent education combined with extensive relevant experience will also be considered.
• 2-7 years of experience in parts and service management, operations management, or customer support within relevant industries.
• Strong verbal and written communication skills for effective exchanges with dealers and customers.
• Proactive engagement skills to build and maintain relationships based on trust and reliability.
• Understanding of mechanical principles and equipment troubleshooting skills for effective dealer support.
• Proficient in using performance data to promote accountability and implement positive changes within dealer operations.
• Strong organizational skills to balance travel commitments and remote work tasks while meeting deadlines.
• Ability to influence and motivate dealers and colleagues toward shared objectives.
• Experience in team meetings and presenting ideas clearly to foster engagement.

Requirements

• Support dealer performance through daily interactions, quarterly Parts/Service reviews, and action plan meetings.
• Assist in creating actionable plans to encourage buy-in from dealer principals, parts managers, and service managers.
• Ensure execution of action plan items to uphold compliance and drive continuous improvement.
• Engage jointly with the dealer and dissatisfied customers to efficiently resolve complaints, ensuring timely responses and follow-ups on resolutions and satisfaction surveys.
• Provide technical resources during challenging situations, demonstrating a commitment to excellent customer service.

Benefits

• As a part of the Doosan Group, which employs more than 43,000 people in 38 countries worldwide, the company offers its customers products and solutions to help build stronger businesses and communities.
• Based in Seoul, South Korea, with its North America headquarters in West Fargo, North Dakota, Doosan Bobcat is a leading global manufacturer of construction, agriculture, landscaping and grounds maintenance equipment, attachments and services.
• The company is committed to empowering people to accomplish more.

Company Description

Doosan is an Equal Opportunity Employer, including Individuals with Disabilities and Protected Veterans. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. If you have a disability or special need that requires accommodation, please contact us at 701-476-4263.

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