[Hiring] Dispatcher @Offshore Launch

Role Description

As an employee of Offshore Launch, you are being hired for a unique role within a target Client’s company. We value long-term partnerships, and seek to recruit talent that will serve an individual Client’s business for multiple years.

You will work full-time with the Client company. However, the Agency provides ongoing support to ensure your continued success. As such, we create space for ongoing check-ins, feedback and development through:

• Membership in the Offshore Launch Slack workspace
• Bi-weekly All Team meetings
• Monthly reviews

Your job is to help the Client succeed. Our job is to help you succeed.

Responsibilities

• Build and manage daily technician schedules and routing in House Call Pro or equivalent (ServiceTitan, Jobber).
• Triage and assign incoming service calls by urgency, technician skill match, and location.
• Monitor technician GPS/status in real time and adjust routing for delays, emergencies, or call-outs.
• Communicate accurate ETAs to customers and proactively update them on schedule changes.
• Handle same-day schedule conflicts and emergency/overflow dispatch.
• Maintain accurate, up-to-date job board and hand off complete job details to technicians and CSR.
• Escalate recurring scheduling bottlenecks to the PM/Office Manager.

KPIs / Performance Expectations

• Assign a technician to every booked job within 5 minutes.
• Get technicians to the job on time, at least 85% of the time.
• Keep same-day reschedules and cancellations caused by scheduling/routing issues under 2%.
• Correctly update job status and technician assignment in House Call Pro in real time — at least 95% of the time.

Qualifications

• 2+ years of dispatching experience, ideally in plumbing, HVAC, electrical, or another home services trade.
• Working knowledge of HouseCall Pro or a comparable FSM/scheduling platform (ServiceTitan, Jobber).
• Excellent verbal and written English communication under time pressure.
• Comfortable managing high call/message volume and rapid re-prioritization.

Benefits

• Up to $1000/mo depending on experience.
• Annual bonus up to 150% of one month's salary, contingent on quarterly performance scores.
• 13th month pay.
• Performance-based bonuses.
• Comprehensive HMO policy, including dependents.
• Annual continuing education budget to support professional development.

Note

The Client is not involved in compensation or benefits. As an employee of Offshore Launch, all compensation and benefits are to be provided by the Agency.

Please note that we anticipate a response from candidates within 24 hours of our outreach. If we do not receive a reply within this timeframe, we will assume that you are no longer interested in pursuing this opportunity.