[Hiring] Disaster Operations Casework Manager @American Red Cross

Role Description

Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network, joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

WHAT YOU NEED TO KNOW (Job Overview):

• This is an individual contributor position reporting to the Director, Casework in the Casework Transformation Branch with a dotted line to the Director, Client Services in the Disaster Operations Branch.
• Responsibilities include program design, implementation, and program improvement related to Casework provided on leveled Disaster Relief Operations (primarily Level 3+ DROs).
• Primary focus area: Casework provided in disaster shelters to help shelter residents plan their exit (known as Shelter Resident Transition).
• Additional areas of support:
  • Supporting casework provided to households who have experienced a disaster-caused death or have a missing or hospitalized family member (known as Integrated Condolence Care Teams (ICCT)).
  • Casework outside of shelters on level 3 DROs (in collaboration with the Community Response Casework Manager).
• Area of expected growth: Planned Casework Transformation projects over the next 3-5 years requiring programmatic development before implementation, casework services provided to those impacted by a Level 4+ disaster, but who are not staying in a shelter (potentially known as Disaster Operations Casework).

Responsibilities:

• Serve as a Casework subject matter expert with the following core responsibilities:
• Supporting program implementation on leveled DROs.
• Accountable for the linkage between Casework Transformation Operations and Disaster Operations in the performance of Disaster Operations Casework services.
• Ensure consistent delivery of Disaster Operations Casework, including quality and growth of program, and integration with other programs within the organization.
• Devise a Watch Officer on-call rotation schedule to ensure an empowered decision maker is available to support Casework implementation in all 50 United States and US territories.
• Provide technical guidance in the design, implementation, monitoring, and evaluation of Disaster Operations Casework services.
• Review reports and records of activities to ensure progress is being accomplished toward specified program objectives and modify methodology as required.
• Ensure compliance with appropriate organization policies and applicable rules and regulations.
• May be deployed to project site for performing needs assessment, monitoring and evaluating program.
• Serve as an “Engineer” on the Casework Transformation Project Team charged with developing a unified client casework model within Disaster Cycle Services over the next 3-5 years.
• Support the development and implementation of unified Client Casework processes, tools, and tactics for all Red Cross casework activities.
• Identify priorities and devise program strategies to support these priorities.
• Develop and implement short- and long-term strategies to integrate priorities into the overall organization business plan.
• Program building, including creation and refinement of standards, trainings, job aids, and other materials needed for successful program implementation.
• Develop and provide technical training on Disaster Operations Casework.
• Formulate and develop policies supporting the organization’s initiatives regarding Casework.
• Support workforce development in conjunction with the Casework Transformation Branch Cadre Manager, Community Response Casework Manager, and Bridge & ERA Manager.
• Engage in coordinated workforce support with the Community Response Casework Manager and applicable Divisional and Regional points-of-contacts.
• Serving on-call rotations (overnights & weekends) as a Client Care Manager (CCM) inside of RC Care, approximately 1 week of every month.

Qualifications

• Education: Bachelor's degree required.
• Experience: Minimum 7 years of related experience or equivalent combination of education and related experience required.
• Management Experience: At least 2 years of management experience highly preferred.
• Prior Red Cross Experience: Highly preferred.
• Skills & Abilities:
  • Strong organizational and problem solving skills.
  • Ability to work independently and under pressure.
  • Effective verbal and written communication skills.
  • Excellent computer skills.
  • Ability to work on a team.
• Travel: Up to 15-20%.

Requirements

• Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).

Benefits

• Medical, Dental Vision plans.
• Health Spending Accounts & Flexible Spending Accounts.
• PTO: Starting at 15 days a year; based on type of job and tenure.
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays.
• 401K with up to 6% match.
• Paid Family Leave.
• Employee Assistance.
• Disability and Insurance: Short + Long Term.
• Service Awards and recognition.