[Hiring] Director/VP, Revenue Operations and Commercial Systems @eClinical Solutions

Role Description

You will make an impact:

• Serve as the business owner of Salesforce and the broader commercial systems environment, establishing it as the trusted source for pipeline, opportunity management, and forecast inputs across the company.
• Define consistent commercial metrics, data standards, forecast categories, sales stages, and operating processes.
• Deliver reliable, repeatable reporting for the board, executive leadership, and go-to-market teams.
• Reconcile Salesforce reporting with Finance and other authoritative systems.
• Establish a disciplined forecasting process: cadence, pipeline inspection, opportunity health, accuracy measurement, and accountability.
• Improve Salesforce adoption, data quality, reporting consistency, and management visibility.
• Own the commercial systems roadmap and direct external implementation partners.
• The CRO remains accountable for the forecast commitment and sales performance. This role owns the machinery that produces the forecast — the process, systems, data, definitions, reporting, and governance behind it.
• Accelerate your skills and career within a fast-growing company while impacting the future of healthcare.

Your day to day:

• Commercial Systems Ownership
  • Serve as executive business owner of Salesforce and the broader commercial systems environment.
  • Define and execute the roadmap for Salesforce and directly related commercial technology.
  • Establish Salesforce as the enterprise system of record for commercial execution, forecasting, and operational visibility.
  • Direct and hold accountable external implementation and consulting partners.
• Metrics, Data & Governance
  • Define and govern commercial metric definitions, data standards, forecast categories, and sales stage criteria.
  • Drive data quality, governance, and adoption across Sales, Product, Finance, and Customer Success.
  • Establish pipeline, opportunity, and data governance standards enforced consistently across the commercial organization.
• Forecasting & Reporting Discipline
  • Design and own a standardized forecasting methodology and operating cadence.
  • Build and maintain a trusted, repeatable board and executive reporting package.
  • Improve pipeline visibility, opportunity health tracking, and sales performance analytics.
  • Reconcile Salesforce reporting with Finance actuals and resolve discrepancies at the source.
  • Partner with Revenue Leadership to continuously improve forecast accuracy and reduce forecast bias.
• Roadmap & Vendor Management
  • Own and prioritize the commercial systems roadmap, sequencing future capabilities against the core reporting and forecasting foundation.
  • Evaluate and manage vendors and implementation partners against defined outcomes, not just delivered features.

Qualifications

• 10–15+ years in Revenue Operations, Sales Operations, or commercial systems leadership, with direct responsibility for enterprise forecasting and Salesforce.
• Has personally owned an enterprise-wide sales forecasting process end to end.
• Has built and owned board-level and executive commercial reporting.
• Track record of repairing a failed, low-adoption, or poorly governed Salesforce environment.
• Experience reconciling Salesforce/Sales reporting with Finance actuals.
• Has established pipeline, opportunity, and data governance standards.
• Experience managing Salesforce architecture and integrations, including oversight of Salesforce administration.
• Demonstrated ability to change sales management behavior and operating discipline without direct authority.
• Experience managing and holding accountable external implementation or consulting partners.
• Exceptional executive communication skills, with the ability to lead through influence across Sales, Finance, Customer Success, Marketing, and Product.

Preferred Qualifications

• Experience selecting or implementing CPQ platforms.
• Experience with AI-enabled workflow automation applied to commercial processes.
• Background in commercial or revenue operations within B2B SaaS, healthcare technology, or clinical/life sciences technology.
• Experience supporting executive steering committees or board-level reporting.

Pay Range

• US Pay Ranges: $180,000 — $220,000 USD