[Hiring] Director, Technology Labs Standards and Assurance @JLL

Role Description

This leadership role owns standards and assurance for JLL's Technology Labs Center of Excellence — building the playbooks and governance that define best practices for how tech labs, cleanrooms, and critical research environments are operated and maintained across JLL's global portfolio. The standard is built from structured due-diligence across accounts, translated into field-ready procedures, guidance, and templates, and aligned to industry practice before formal approval and release — then kept current as equipment, codes, and industry guidance evolve. The role also runs the assurance program that validates whether those standards are being followed in the field, extending JCAP (JLL Client Assurance Program) with tech lab-specific criteria, and drives the change management — in partnership with the Vertical Engineering Lead for Tech Labs — needed to embed them consistently and practically across accounts.

• Develop and maintain the Tech Labs standard O&M playbook.
• Provide and maintain tech lab-specific documentation, SOPs, guidance, and training materials.
• Run structured due-diligence engagements on individual accounts.
• Align playbook to follow industry standards within the space.
• Finalize, gain approval for, and formally release the operating standard.
• Own the assurance program for Tech Labs, extending JCAP with tech lab-specific questions.
• Partner closely with the Vertical Engineering Lead for Tech Labs.
• Engage and maintain working relationships with DC & CEM engineering SMEs.
• Be responsible for development of training content for Tech Labs Operations and Maintenance standard.
• Train teams on the newly developed playbook and ongoing updates.
• Follow change management processes to inform teams of changes.
• Support incident management for the lab space.
• Coordinate with Engineering Operations, Quality & Compliance, and HSSE.
• Assist with client-facing technical consultations related to lab space performance.

Qualifications

• Significant experience (15+ years) in critical environment, tech lab, engineering, or standards/compliance leadership.
• A demonstrated track record of writing and maintaining operational standards or SOPs.
• Experience designing, running, or supporting an assurance, audit, compliance, or standards-implementation program.
• Ability to work across many accounts and reconcile a single global standard against local variation.
• Excellent technical writing and stakeholder communication skills.
• Hands-on experience with technology lab environments or similar critical infrastructure.
• Cross-functional coordination experience within a large, matrixed organization.
• Corporate real estate or engineering operations background preferred.

Requirements

• Strong analytical and program management skills; detail-oriented.
• Collaborative by instinct; sets standards and supports their adoption.
• Strong technical/engineering understanding of critical environments and lab systems.
• Clear communicator able to engage technical staff, account leads, and clients.
• Collaborative team player; comfortable partnering with cross-functional teams.
• Proactive problem-solver with a continuous-improvement mindset.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive Medical, Dental & Vision Care.
• Paid parental leave at 100% of salary.
• Paid Time Off and Company Holidays.
• Early access to earned wages through Daily Pay.