[Hiring] Director – Software Publisher Services @Connor Consulting

Role Description

Are you looking for an opportunity to drive commercial growth, own strategic client relationships, and shape the future of software compliance advisory at a global level?

We are looking for a Director to take ownership of a portfolio of client accounts within our Software Publishers Services line of business. This is a senior commercial role: you will be accountable for the revenue, growth, and quality outcomes your clients experience.

This is not a delivery management role. Your focus will be on the outcomes that matter: growing your accounts, winning new business, maintaining senior client relationships, and ensuring the quality standard your clients receive meets the firm's expectations.

The right person for this role is a commercially-minded leader who has the confidence to step back from operational detail and trust a well-designed delivery system, while retaining clear accountability for results.

This role also carries a strategic dimension beyond day-to-day portfolio management. The software publisher services landscape is evolving, and we are actively leading that evolution.

Key Accountabilities

• Commercial Ownership:
  • Full commercial authority across your client portfolio.
  • Drive account-level growth and revenue extraction from existing contracts.
  • Pursue net-new client acquisition through your professional network and market presence.
  • Consult the delivery management function on capacity before finalizing commercial commitments.
• Strategic Client Relationships:
  • Maintain periodic senior-level touchpoints with your clients.
  • You are the firm's senior face to the client.
  • Build and deepen the relationships that generate long-term account value.
• Quality Accountability:
  • Ultimately accountable for the quality standard your clients experience.
  • Hold your delivery teams accountable for the quality of every deliverable.
  • Champion and reinforce the firm's delivery standards within your accounts.
• Delivery Oversight:
  • Ultimately accountable for the quality standard your clients experience.
  • Hold your delivery teams accountable for the quality of every deliverable.
  • Champion and reinforce the firm's delivery standards within your accounts.
• New Business Development:
  • Final accountability on escalation decisions within your client portfolio.
  • Receive structured reporting on all active engagements across your portfolio.
  • Retain final say on staffing decisions for your accounts.
• Shaping the Advisory Proposition:
  • Help drive the firm’s publisher advisory services beyond traditional software license compliance.
  • Use your client relationships as a proving ground for advisory-led engagements.
  • Champion the shift from reactive compliance work to proactive advisory across your portfolio.
  • Collaborate with the leadership team to build the firm’s advisory capability.
• New Business Development:
  • Lead net-new client acquisition in the software license compliance space.
  • Contribute to the firm's market positioning and thought leadership in software compliance and advisory.

What We Expect in Return

• Give the delivery function a forward view of your pipeline.
• Consult on delivery capacity before making commitments to clients.
• Be transparent about the state of your accounts.
• Reinforce the firm's delivery standards within your accounts.
• Collaborate openly with your peers.
• Treat the delivery management function as a genuine partner.

How This Role Works Day-to-Day

• Your focus: Revenue, growth, client relationships, quality outcomes, strategic decisions.
• Not your focus: Day-to-day delivery management, project tracking, process design, resource pool management.
• Your governance rhythm: Structured weekly and monthly forums with the leadership team.
• How you get visibility: Through dashboards, structured reporting, and governance forums.
• When you step in: When issues genuinely require your authority.
• What your team handles: Day-to-day client communication, project management, routine budget conversations.

About You

• Experience & Knowledge:
  • Significant experience in software license compliance, software asset management, or software advisory services.
  • Proven track record of owning and growing a client portfolio in a professional services or advisory environment.
  • Experience leading delivery teams in a matrix structure.
  • Understanding of major software vendors' licensing programs.
  • International delivery experience preferred.
• Leadership & Competencies:
  • Commercially driven.
  • Confident delegator.
  • Collaborative.
  • Decisive.
  • Growth-oriented.
  • Quality-conscious.

Qualifications

• Degree-level education or equivalent professional experience.
• Relevant industry certifications are advantageous but not essential.
• Established professional network within the software compliance and advisory sector.

Benefits

• A senior leadership position with genuine commercial authority and client ownership.
• An organizational structure specifically designed to free you from operational detail.
• A delivery infrastructure that provides visibility and support.
• A collaborative leadership team with shared information and mutual support.
• The opportunity to shape a growing practice in a specialist advisory firm.
• Competitive compensation package commensurate with the seniority and commercial impact of the role.