[Hiring] Director Procurement - Technology Tower Lead @Foundever®

Role Description

The Global Tech/IT Tower Lead is responsible for leading the global category management strategy across the organization's Technology/IT spend portfolio, including software, infrastructure, hardware, cloud, telecommunications, cybersecurity, and IT services. This role serves as the strategic procurement partner to Technology and business leadership, and is accountable for:

• Category strategy development
• Supplier selection
• Commercial negotiations
• Supplier relationship management
• Delivery of savings and broader procurement value objectives across the assigned portfolio

The Tower Lead manages a globally distributed team and partners closely with executive and cross-functional teams to support enterprise priorities, procurement transformation initiatives, and operational scalability within a complex global environment. This role serves as a member of the Global Procurement Leadership team and contributes to broader procurement strategy, operating model evolution, and capability development initiatives.

Qualifications

• 10+ years of progressive procurement, sourcing, or category management experience within complex global organizations
• 5 years' experience supporting Technology/IT procurement categories, including software, infrastructure, cloud, hardware, telecommunications, cybersecurity, and/or IT services
• Demonstrated experience developing and executing category strategies across large and complex global spend portfolios
• Experience leading strategic supplier negotiations and managing executive-level supplier relationships
• Experience partnering with senior business and Technology stakeholders in a matrixed global environment
• Experience leading geographically distributed teams and influencing cross-functional stakeholders
• Strong commercial, analytical, negotiation, and stakeholder management skills

Requirements

• Experience supporting procurement transformation, operating model redesign, or global centralization initiatives
• Experience within multinational, technology, services, or BPO environments
• Familiarity with procurement technologies, source-to-contract processes, and supplier governance frameworks
• Some global travel may be required (20-30%)

Company Description

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.