[Hiring] Director, Patient Services @Archbow

Role Description

Archbow Consulting is seeking an individual with significant, real-world, business development, operations and/or management experience in pharmaceutical or partner patient services to leverage their industry expertise in a consultant capacity to support pharmaceutical and biotech companies. The Director will be responsible for interfacing with clients to manage projects, provide subject matter expertise, offer program support to stakeholders and Archbow leadership, and create successful deliverables and strategies for our clients. This position will be remote. Candidate must be able to demonstrate past experience working directly with pharmaceutical companies to launch new drugs, manage existing programs, or provide commercial optimization services.

• Manage the day-to-day relationship with assigned pharmaceutical customers including project management activities, identification of organic growth and new sales opportunities, and provision of ongoing communications and readout deliverables with key stakeholders.
• Provide subject matter expertise related to past industry experience during projects as appropriate.
• Perform research and analysis as needed to meet the strategic direction of projects and to stay abreast of industry trends.
• Draft/update project deliverables and well-organized presentations to a high level of quality.
• Partner with internal/external resources in cross-organizational/functional development projects.
• Takes both a strategic and tactical approach to projects by providing guidance and leadership.
• Assist with program design and development and/or program optimization.
• Lead and manage client engagements, including meetings, workshops, and presentations both virtually and in person.
• Ensure all client contractual deliverables are met as it relates to project scope.
• Understand the core program requirements/intent and communicate effectively with project and client team.
• Deliver structured problem solving, research, and analysis with guidance.
• Resolve and/or escalate issues in a timely fashion.
• Exercise sound judgement and oversight to ensure integrity and compliance with company policies.

Qualifications

• Bachelor’s Degree required in Medical Sciences, Marketing, or Business preferred from an accredited institution.
• Strong background with at least 7 years’ industry related experience.
• Strong record of high performance and consistent results with the ability to work independently.
• Strong oral and written communication skills, a polished executive presence, and the ability to influence, including with members of C-suite client stakeholders.
• Proficient in Microsoft PowerPoint, Excel and Word.

Requirements

• Action Oriented: Proactively identifies appropriate action items and completes them efficiently and effectively.
• Collaborative: Leads workstreams within a project and builds partnerships with team members & external partners.
• Communicates Effectively: Ability to communicate to internal and external stakeholders at the same level of quality.
• Customer Focus: Ability to understand the client and identify opportunities that benefit the customer and the organization.
• Decision Quality: Recognizes that there are a variety of solutions and appropriately gathers broader perspectives.
• Instills Trust: Proven success in delivering high quality results.
• Manages Ambiguity: Ability to effectively lead workstreams/deliverables with uncertainty and ambiguity.
• Nimble Learning: Demonstrates on the job/in the moment learning and applies new knowledge.
• Resourcefulness: Orchestrates multiple activities simultaneously to accomplish a goal.
• Self-Development: Shows a personal commitment to continuously improve skills.
• Situational Adaptability: Demonstrates on the job/in the moment learning and applies new knowledge.

Benefits

• Salary range: $150,000 - $180,000, varying based on professional and academic experience, training, and responsibilities.
• Comprehensive total compensation package for employees.