[Hiring] Director, Patient Recruitment Operations @Act for Health, Inc

QUALIFICATIONS: Bachelor's degree or equivalent and 5+ years progressive experience in a patient recruitment environment preferred. Minimum of 3+ years leading high-performing teams Clear understanding of GCP and specifically IRB and the ICF processes. Ability to lead across multiple time zones in a remote working environment. Results oriented- demonstrates strong business planning skills, communicates objectives clearly to teams and has proven experience in execution to get to desired results. Driven- self-starter that can inspire and motivate teams, has excellent time management skills and is ready to execute in a tactical and strategic manner. Strong Communicator- strong communication skills to develop and maintain collaborative relationships with internal and external stakeholders. Proven experience leading and implementing call center operational strategies, teams and solutions, preferably in a clinical trials environment with diverse therapeutic area focus. Data-driven approach to performance management, reporting, and identifying opportunities for strategic improvement. 3+ years' experience utilizing customer relationship management (CRM) and other call center applications. Ability to manage multiple projects concurrently and prioritize tasks in a fast-paced environment. Proven ability to build and mentor high-performing teams, fostering a culture of accountability and continuous improvement. Travel of up to 5% may be required ESSENTIAL FUNCTIONS/AREAS OF ACCOUNTABIITY: Develop and implement strategic plans in collaboration with sites to meet enrollment targets for clinical trials in multiple therapeutic areas. Manage recruitment vendor relationships, ensuring quality, adherence to contracts, and efficient and cost-effective delivery of services. Manage recruitment using EmVenio and partner databases adhering to appropriate privacy agreements and standards. Ensure all recruitment activities comply with regulatory requirements, ethical guidelines, and company policies. Design and optimize patient journeys, leveraging outreach to enhance trust, engagement, and enrollment rates. Lead and supervise 2+ direct reports and partners with other team members ensuring optimal recruitment performance and efficiency across all studies. Oversees a team of professionals, providing coaching and feedback to elevate individual and team performance. Partners with other team members ensuring optimal recruitment performance and efficiency across all studies. Identify and solve recruitment challenges and barriers to meeting recruitment objectives. Implement and deploy strategies for lead generation through both internal (site database) and external sources (social, email marketing/blasts, text messaging, advertising (print, radio, TV, digital). Generate reports and presentations on recruitment KPIs, including trends and recommendations to identify and implement process improvements to increase call center productivity and efficiency. Acts as Subject Matter Expert (SME) for patient recruitment and retention topics in all client communications. Tracks metrics and builds progress reports on enrollment targets and updates. Coordinate efforts with Community Engagement/Outreach to execute community-based recruitment initiatives to engage specific, eligible patient populations. Participate as needed in business development. Other duties as assigned. At Professional Case Management (PCM), our mission drives us. We have a growing team of over 4,000 employees who are passionate about delivering care that enhances the quality of life of clients in the most healing of environments – the home. We believe that aligning genuine, caring team members with this purpose is life-changing for our clients, customers, and teammates alike. And it’s our goal to consistently stretch ourselves – and the organization – to ensure we’re always learning, growing, and elevating our standards of service. In everything we do, we share a strong set of core values: We Work As A Team, We Do The Right Thing, We Figure It Out, We Pursue Growth, and We Take Ownership. PCM has been an industry leader in delivering specialized in-home care and other services to clients for over 30 years. Our Home Care division is the nation’s premier Home Healthcare provider to former nuclear weapons and uranium workers, upholding the highest standards of care through accreditation by the Accreditation Commission of Health Care (ACHC).