[Hiring] Director of Workforce Transformation @Career Team

Role Description

As the Director of Workforce Transformation, you’ll be the human face of this competitive advantage and bring that playbook to life for our state customers. You won’t just configure software to match the way things have always been done. Instead, you’ll sit with state leaders and local workforce boards, look honestly at how they serve job seekers and employers today, and help them redesign the model: people, process, and platform together.

What You’ll Own:

• Partner directly with state leaders and local workforce boards to perform deep-dive "process autopsies"; dissecting current workflows to keep what works and remove what doesn’t.
• Lead investigative sessions to hunt down bottlenecks and outdated relics, ultimately architecting a bigger, bolder vision for our customers to serve their community.
• Act as the primary technology translator, bridging a customer’s “I wish we could…” and our system’s “Here’s how we do it.”
• Help customers configure and launch tools that tackle their toughest daily hurdles.
• Turn high-level workforce directives into clear technical process flows inside Career Edge.
• Guide workforce boards to master new tools to change lives.

Qualifications

• A dynamic career journey combining a strong academic foundation (Bachelor's or higher) with over 5 years of experience in workforce development.
• Background spans workforce services at multiple levels—ideally across boards, regions, or states.
• Experience collaborating with state and local workforce boards, managing regional differences, and navigating complex, locally-specific requirements.
• Fluent in both 'workforce' and 'technology,' with deep, 5+ years of specific knowledge in WIOA, TANF, SNAP, and other workforce-related contracts/programs.
• Confidence to challenge assumptions and translate technology capabilities into practical, jargon-free solutions.
• 5+ years of advanced project management experience, managing multiple complex initiatives.
• Meticulous, critical thinker comfortable in the unscripted 'messy middle' of transformations.
• Exceptional time-management, organization, verbal and written communication skills.

Requirements

• Moderate travel expected for on-site time with state and local customers during active implementations.

Benefits

• Career Team is an Equal Opportunity Employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.