[Hiring] Director of Technology Operations @PadSplit

Role Description

We’re hiring a Director of Technology Operations to lead the three functions that keep PadSplit’s technology and business operations healthy: Quality Assurance, IT & internal tooling, and Security. You’ll inherit existing teams across each area and be responsible for modernizing how they work: moving QA toward automation, IT toward proactive enablement, and Security toward a structured, risk-based program.

This is a hands-on leadership role. You’ll set strategy and own outcomes across all three areas, while staying close enough to the work to evaluate a test architecture, challenge a vendor renewal, or lead an incident review yourself.

Qualifications

• 10+ years in technology roles
• 5+ years leading teams, including direct leadership experience in at least two of the three areas: QA, IT, or Security
• Strong working knowledge of the third area
• Experience transforming a manual QA organization, ad hoc Security function, or reactive IT organization into a more automated, structured, and proactive operation
• Strong knowledge of test automation, CI/CD integration, quality metrics, agile product development, and modern approaches to AI-assisted testing
• Hands-on experience with AWS and enough infrastructure knowledge to make informed QA, IT, and Security decisions
• Strong grounding in IAM/SSO, MDM, SaaS administration, network security tooling, and IT budget management
• Familiarity with modern test automation frameworks such as Playwright, Cypress, or Selenium
• Strong judgment around build-vs-buy decisions, vendor selection, and prioritizing limited resources across competing technology needs
• Able to communicate clearly and directly with executives and non-technical stakeholders

Requirements

• Define what quality means at PadSplit, how it’s measured, and how quality is built into the development lifecycle
• Increase test automation, improve CI/CD quality gates, and move the team from manual regression toward automation engineering
• Evaluate and adopt AI-assisted testing tools for test generation, maintenance, and triage
• Coach existing QA, IT, and Security team members, create career paths, and hire where additional expertise is needed
• Modernize internal tools and workflows, automate repetitive processes, manage the SaaS portfolio, and identify opportunities to consolidate vendors and reduce costs
• Establish IT SLAs, self-service resources, and documentation for fast, predictable support
• Own the security roadmap across application, infrastructure, corporate/endpoint security, and vendor risk
• Serve as the escalation point for security incidents, leading response and communication

Benefits

• Fully remote position
• Competitive compensation package including an equity incentive plan and company-wide bonus opportunity
• National medical, dental, and vision healthcare plans
• Company provided life insurance policy
• Optional accidental insurances, FSA, and DCFSA benefits
• Unlimited paid-time (PTO) policy with eleven (11) company-observed holidays
• 401(k) plan
• Twelve (12) weeks of paid time off for both birth and non-birth parents
• Opportunity to do what you love at a company that is at the forefront of solving the affordable housing crisis
• $160,000 - $180,000 a year