[Hiring] Director of Payments & Fraud Operations @Courtyard Inc.

Role Description

Courtyard has grown to over $1.5B in annualized volume by treating operations as a core product, not a back office. A large share of that volume moves through cards, on-ramps, and third-party payments, fraud, and KYC providers. In this business, payments and fraud are not two problems. They’re one problem, and every dial you turn to stop fraud costs you a real customer at checkout.

We’re hiring a Director of Payments & Fraud Operations to own that tradeoff end to end. This is the person who decides where the line sits between friction and loss, who manages the partners that enforce it, and who sets the strategy for how Courtyard scales payments trust to the next 100x and helps us grow another 100x.

What You’ll Do

• Trust & Safety: Own policies and operations that prevent abuse while protecting legitimate users.
• Define verification, blocking, and unblocking rules, lead incident response, and oversee account takeover prevention.
• Fraud Prevention: Own fraud strategy across the customer funnel, balancing fraud loss, approval rates, chargebacks, and customer friction.
• Set risk thresholds and track performance through key metrics and dashboards.
• Payments Optimization: Improve checkout conversion by optimizing authorization rates, declines, challenges, abandonment, and payment methods.
• Partner with engineering to drive strategy and investigate performance changes.
• Third-Party Relationships: Manage payment, fraud, and KYC vendors, ensuring strong performance, accountability, and clear ownership of commercial terms, risk, and contracts.
• Strategy: Shape the long-term payments and fraud roadmap, including vendor strategy, payment expansion, risk management, and scaling the platform for growth.

Qualifications

• 10+ years in payments, fraud, risk, or trust & safety operations, with real ownership of fraud and chargeback outcomes at a high-growth consumer platform, marketplace, fintech, or payments company.
• Deep fluency in the mechanics: chargeback reason codes and where liability really shifts, 3DS and its limits, KYC/identity verification tradeoffs, authorization and decline optimization, and the fraud-vs-conversion economics that tie them together.
• A vendor operator with experience managing processors, fraud providers, and KYC partners.
• Strong commercial and analytical instincts, reasoning in unit economics.
• High agency and calm under fire, able to make decisions quickly during crises.
• A collaborator who sets policies that support various teams and makes partners faster and more confident.

What You’ll Get In Return

• A dynamic and engaging environment focused on fostering real growth and innovation.
• Opportunities to create amazing products that our customers truly love and value.
• Comprehensive health insurance packages with dependent coverage.
• Competitive salary with ample opportunities for career advancement and development.
• Enjoy the flexibility of a fully remote work environment.
• 401(k) plan with a 4% employer match to help you plan for the future.
• $100 monthly dogfooding stipend to support trying out our products firsthand.
• Access to employee wellness programs designed to support your overall well-being.