[Hiring] Director of Patient Outreach @Shields Health Solutions

Role Description

Shields is searching for an exceptional, hands-on operations leader to support a key growth driver enrolling new patients to the care model. This role is ideal for candidates with a background in healthcare or pharmacy operations and experience managing and scaling large, fast-paced, high functioning business units.

As the Director of Patient Outreach, you will be responsible for leading a team of managers and supervisors focused on educating and enrolling new patients onto the Shields care model. You will drive operational efficiency, best practice adoption, and process improvement initiatives while fostering a culture of accountability, engagement, and professional development.

Success in this role requires a problem-solver who can drive innovation and implement scalable solutions that enhance Shields' partnerships with hospital systems. You will work cross-functionally with regional leaders, clinical teams, and senior executives to continuously improve operations and optimize patient experiences.

If you thrive in high-growth, people and patient-focused environment, excel at leading large teams, and are passionate about developing people while driving operational success, we invite you to be a key part of Shields' mission to drive differentiated patient outcomes in specialty pharmacy management.

Qualifications

• Bachelor’s degree in Business Administration, Healthcare Administration, or a related field required.
• Advanced degrees (e.g., MBA, MHA, or equivalent) preferred but not required.
• PharmD or BS in Pharmacy is a plus but not required (state certification not necessary).
• 7+ years of leadership experience in healthcare operations and/or pharmacy operations, with a track record of driving efficiency and performance.
• 5+ years of experience leading large-scale operations teams (50+ team members) highly preferred.
• Expertise in process development, process mapping, and process improvement.
• Experience in specialty pharmacy operations is highly preferred.
• Prior contact center operations experience or similar type experience would be helpful (but not required).

Requirements

• Oversee daily operations of outreach teams and ensure alignment to strategic initiatives.
• Develop and implement scalable operational strategies that enhance and align to continued growth.
• Monitor and manage budgets, ensuring operational performance targets are met.
• Drive continuous process improvement initiatives by assessing workflows and implementing best practices.
• Build, inspire, and develop a high performing, engaged team.
• Establish and maintain strong relationships with Regional Vice Presidents (RVPs) and their regional leadership teams.
• Create and track key performance indicators (KPIs) using data analytics.
• Ensure compliance with HIPAA regulations and uphold ethical standards in handling patient information.
• Travel as necessary to support business operations and health system partner needs (estimated 15%-20%).

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health benefits.
• Opportunities for professional development and career advancement.
• Supportive work environment focused on employee engagement.