[Hiring] Director of Groups & Events @Engine

Role Description

We're looking for a Director of Groups & Events to lead our Groups Contracts and Groups Bookings teams. This is a hands-on leadership role for someone who thrives in the details as much as in the strategy — someone who doesn't just oversee the work but genuinely understands it, can step into it, and uses that proximity to make the team and the customer experience meaningfully better every day.

You'll own the end-to-end support experience for group travel, from contract management through booking execution, and you'll bring the rare combination of operational depth, people leadership, and strategic clarity that this function requires.

• Lead and develop the Groups Contracts and Groups Bookings teams.
• You own performance, culture, and day-to-day operations across both teams.
• Be a player/coach and power user.
• Drive continuous improvement relentlessly.
• Own the operational metrics.
• Manage BPO vendor performance.
• Be the senior escalation point.
• Partner cross-functionally.
• Contribute to the broader Member Support strategy.

Qualifications

• You are customer obsessed — operationally, not rhetorically.
• You are a true player/coach.
• You have deep contact center and BPO management experience.
• You are a continuous improvement practitioner.
• You develop people intentionally.
• You set standards, you don't chase them.

Requirements

• 12+ years in travel operations, group travel support, or a closely related field — with at least 5 years in a director-level or senior leadership role.
• Hands-on expertise with group travel bookings and contract management.
• Proven BPO management experience.
• A track record of driving measurable improvement in team performance, process efficiency, and customer satisfaction.
• Strong people leadership.
• Experience operating at multiple altitudes.
• Strong cross-functional communication skills.
• High attention to detail and strong operational instincts.
• Experience in a fast-paced, high-growth environment.

Bonus Points

• Experience with GDS platforms (Travelport, Sabre, or similar).
• Background in building or scaling a groups support function from the ground up.
• Familiarity with RFP management, room block logistics, or hotel commission tracking.
• Experience designing or operating a premium or tiered support model.
• Lean Six Sigma certification or equivalent process improvement credential.

Compensation

Our compensation packages are based on several factors, including your experience, expertise, and location. In addition to a competitive base salary, total compensation may include equity and/or variable pay (OTE). Your recruiter will share your complete compensation package as you move through the process.

Base Pay Range: $166,855 — $230,900 USD

The Engine Edge: Perks & Compensation

• Competitive base pay tied to role and experience, with opportunities for bonuses, commissions, and equity.
• Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model.
• Perks and benefits may vary based on employment type, location, and more.