[Hiring] Director of Fraud Strategy @Imprint

Role Description

As Director of Fraud Strategy, you will own Imprint's fraud prevention outcomes across new account fraud, first-party fraud, and transaction fraud. This is a senior leadership role with direct accountability for fraud losses, team performance, and the strategic direction of fraud controls at Imprint.

You will serve as the default fraud expert at Imprint — the internal thought partner for the fraud team and the authoritative voice on fraud strategy across the broader organization. This role blends deep technical fluency with cross-functional leadership, requiring someone who can operate at the rule level when needed and influence at the executive level consistently.

What Success Looks Like in the First 90 Days

• Full command of Imprint's new account and transaction fraud controls, with the ability to research individual rules and field ad hoc questions or escalations independently.
• Demonstrated ability to update fraud rules — used as a proxy for sufficient operational context.
• A clear, evidence-backed point of view on the primary blockers to delivery speed (e.g., org structure, tooling, capacity, empowerment, or budget).
• Substantive feedback delivered on the current fraud strategy vision for the next 6–9 months.
• Established as a trusted fraud authority across the fraud team and key cross-functional partners.

Responsibilities

• Own fraud loss outcomes across new account fraud, first-party fraud, and transaction fraud, with full accountability for team performance and strategic direction.
• Lead, develop, and grow a team of three direct reports — fraud leads across new account, first-party, and transaction fraud domains.
• Serve as the internal expert and thought partner for fraud strategy, both within the fraud team and across the broader organization.
• Define and evolve Imprint's fraud controls framework, balancing speed of delivery with operational complexity.
• Partner closely with modeling, engineering, and senior leadership to align on fraud priorities and resource trade-offs.
• Champion the most valuable fraud initiatives through clear storytelling and internal advocacy.
• Navigate fast-paced, cross-functional communication with clarity and precision.
• Act as an operational backstop in high-severity fraud scenarios, with the depth to engage directly when needed.
• Surface and communicate fraud risk, strategy, and performance to executive stakeholders in a compelling, accessible way.

Qualifications

• Demonstrated track record of owning fraud loss outcomes as a non-individual contributor across a major product area — minimum 3 years in a people leadership role with direct P&L or loss accountability.
• Deep expertise in fraud prevention, with hands-on experience across multiple fraud domains (e.g., new account fraud, transaction fraud, first-party fraud).
• Industry background in money movement — fintech, banking, payments, or similar environments where financial fraud is the core scope.
• Technically proficient: able to write or read code (SQL, SAS, Python, or equivalent), even if not actively coding in the role.
• Comfortable with how machine learning models work and how they integrate into fraud decisioning.
• Clear and compelling communicator with the ability to influence across teams and levels.
• Detail-oriented with the operational depth to serve as a backup resource in a fraud incident scenario.
• Skilled at navigating trade-offs and prioritizing high-impact strategic initiatives in a fast-moving environment.

Nice to Have

• Experience with credit or debit card fraud controls.
• Experience with transactional controls frameworks.
• Background building or scaling fraud functions in high-growth or early-stage environments.
• Familiarity with cross-functional fraud tooling and rule management platforms.

Benefits

• Competitive compensation and equity packages.
• Leading configured work computers of your choice.
• Flexible paid time off.
• Fully covered, high-quality healthcare, including fully covered dependent coverage.
• Additional health coverage includes access to One Medical and the option to enroll in an FSA.
• 20 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents.
• Access to industry-leading technology across all of our business units, stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivity.