[Hiring] Director of Continuous Improvement @Otis Elevator Co.

Role Description

Otis is seeking an experienced, dynamic and hands-on Regional Director of Quality (M/F) to lead Quality and Continuous Improvement across EMEA manufacturing sites. This is a strategic leadership role where you will drive quality excellence, customer satisfaction, and continuous improvement across a complex, multinational matrix organization. Your leadership will directly influence product quality, operational performance, and the overall customer experience.

• Define and execute the regional quality strategy aligned with business objectives
• Lead Quality & Continuous Improvement teams across EMEA plants and EPC
• Drive customer satisfaction improvements and reduce Cost of Poor Quality (COPQ)
• Act as primary escalation point for key customer quality issues
• Lead site audits, assessments, and quality system deployment
• Ensure consistency in quality standards, processes, and best practices across sites
• Oversee ISO certifications and core quality documentation (PFMEA, Control Plans, SWIs)
• Drive Lean and Six Sigma initiatives and continuous improvement programs
• Collaborate cross-functionally with Operations, Engineering, and Product Management
• Build, coach, and develop high-performing, diverse quality teams

Qualifications

• 8+ years in quality, engineering, or operations roles in industrial/manufacturing environments
• Minimum 5 years of leadership experience in international/matrix organizations
• Strong experience in quality management systems and compliance
• Proven track record in continuous improvement and Lean/Six Sigma projects

Requirements

• Deep knowledge of quality tools and methodologies (8D, FMEA, SPC, root cause analysis)
• Experience with mechanical assembly and electronic systems
• Familiarity with IATF/VDA standards and certifications (preferred)
• Six Sigma Black Belt (advantageous)

Benefits

• Opportunity to shape the future of manufacturing quality across EMEA
• Work with diverse teams and drive meaningful impact
• Employee Scholar Program to sponsor colleagues for degrees or certification programs

Company Description

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

• Recognized products in famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa, and the Petronas Twin Towers
• 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists
• Committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide
• Proud to be a diverse, global team with a proven legacy of innovation
• Focus on people, prioritizing Safety, Ethics, and Quality