[Hiring] Director of Commercial Operations @Sword

Role Description

Sword Health is a multi-product commercial organization selling AI Care across the employer and health plan markets. The Director of Commercial Operations owns the engine behind that growth: planning, systems, deal governance, enablement, clinical pre-sales support, and commercial analytics. You lead four teams (Revenue Operations, Field Enablement, Clinical Specialists, and Business Analysts) and act as a strategic partner to the CRO and the commercial leaders. The right person has scaled a commercial org through hypergrowth, is equally at ease in a pipeline review and a board deck, and builds operating systems that make sellers faster.

• Lead and develop the Commercial Operations org (Revenue Operations, Field Enablement, Clinical Specialists, Business Analysts): set direction, hire and develop leaders, and hold each team accountable for its impact on revenue.
• Set the commercial operating rhythm and be accountable for its outcomes: annual and quarterly planning, capacity and quota strategy, and business reviews with the CRO and executive team.
• Be the single source of truth on commercial performance: pipeline health, conversion, win/loss, deal economics, and rep productivity. Turn the data into decisions, not dashboards.
• Set deal governance policy: pricing guardrails, approval authority, and contracting standards across employer, health plan, and channel deals, carried out through the RevOps and Deal Desk teams.
• Make sure Enablement and Clinical Specialists are deployed where they move revenue, so sellers walk into every meeting with the right narrative, proof, and clinical credibility.
• Drive the GTM systems roadmap (Salesforce, CPQ/CLM, Gong, and the data stack) and bring in AI and automation to remove manual work from the commercial process.
• Partner with Finance, Legal, Product, Marketing, and Account Management on pricing, packaging, new product launches, and cross-sell motions.

Qualifications

• 10+ years in Revenue/Commercial Operations, Strategy & Ops, or consulting, with 5+ years leading multi-function teams (RevOps plus at least one of Enablement, Sales Strategy, or Analytics).
• Track record of scaling a B2B commercial org through hypergrowth, ideally in US digital health, health benefits, or enterprise SaaS.
• Hands-on ownership of planning, forecasting, quota, and compensation design at the company level.
• Fluency in long, complex enterprise sales cycles with multiple buyers (employers, health plans, consultants, channel partners).
• Executive presence: you can push back on a CRO, present to the board, and coach a first-time manager in the same week.

Requirements

• Experience with multi-product or platform pricing and packaging.
• Experience bringing AI tooling into GTM workflows (forecasting, deal review, rep coaching).

Benefits

• Total Compensation Range: $203,000 — $319,000 USD.
• Country-specific benefits may vary and will be detailed separately.