[Hiring] Director of Claims @WeDriveU

Role Description

We are seeking a dedicated and experienced Claims Manager to oversee and manage our claims portfolio with a focus on Workers’ Compensation (60%) and General Liability/Auto Liability (40%). This role plays a critical part in ensuring effective claims handling, risk mitigation, and compliance with applicable regulations while supporting injured employees and protecting company assets. This is a temporary assignment of 12–18 months, with the possibility of a one-year extension.

Workers’ Compensation (60%)

• Manage end-to-end Workers’ Compensation claims across multiple jurisdictions.
• Partner with third-party administrators (TPAs), adjusters, medical providers, and legal counsel to drive claim resolution and minimize costs.
• Monitor claim reserves, return-to-work programs, and modified duty assignments.
• Review incident reports, investigate claims, and ensure timely filing/reporting to carriers and state agencies.
• Analyze trends and loss data to identify opportunities for prevention and risk control.
• Educate field management and HR on WC processes and injury management best practices.

Liability (40%)

• Manage General Liability and Auto Liability claims in coordination with TPAs and insurers.
• Conduct or support internal investigations and witness interviews.
• Track litigation and pre-litigation activity, ensuring proper documentation and escalation.
• Collaborate with Legal, Safety, and Operations teams to mitigate liability exposure.
• Review accident reports and assess risk and potential liability.
• Assist in subrogation and recovery efforts.

Qualifications

• 5–8 years of experience in claims management with a strong focus on Workers’ Compensation and Liability claims.
• Experience working with TPAs, insurers, and legal counsel in multi-state environments.
• Familiarity with applicable laws and regulations governing WC and liability claims.
• Strong organizational, analytical, and communication skills.
• Ability to work independently and influence cross-functional teams.
• Bachelor’s degree or equivalent work experience; ARM, AIC, or other insurance-related certifications preferred.
• Willingness to travel is required.

Preferred Experience

• Transportation, logistics, or transit industry background.
• Experience with claim reporting systems and dashboards.
• Knowledge of safety and risk mitigation programs.
• Fluency in Spanish preferred.

Benefits

• Exceptional Medical, Dental, Vision, and Life Insurance benefits.
• Competitive compensation packages.
• 401(k) with 4% employer match.
• Financial Wellness Tool.
• Commuter Benefits.
• Employee Assistance Program (EAP).
• PTO for part-time and full-time positions.
• Paid holidays.
• Pet & Legal Insurance.
• On-the-job training and skills development.
• Internal transfer opportunities for career growth.
• *Benefits vary by position and location.