[Hiring] Director of Care Transitions & Strategic Partnerships @Medrina

Role Description

This is a full-time role operating from central or eastern regions of the United States during standard business hours, Monday - Friday (from your home office remotely) with some travel in the United States for company meetings (this is not a flexible schedule opportunity).

This role handles sensitive information; work must be performed in a private and secure setting (with a door) requiring reliable internet and phone connectivity. The candidate must reside in the Central or Eastern time zones/region of the United States. This role does not offer immigration visa sponsorship.

The Director of Care Transitions and Strategic Partnerships is responsible for the strategic growth, operational performance, analytics, and continued development of the organization's FastPAC and FastPAC Plus programs. The Director will oversee the programs across the continuum of care, ensuring effective identification and tracking of participating patients, coordination between hospitals and post-acute providers, communication with appropriate clinical and community partners, and successful transition of patients through the care continuum.

A primary responsibility of this position is to demonstrate the value and outcomes of FastPAC through meaningful data and executive-level reporting. The Director will analyze program performance, identify trends and opportunities, and regularly present results to senior executives, hospital leadership, payer partners, physician groups, post-acute organizations, and other strategic partners.

Key Responsibilities

• FastPAC & FastPAC Plus Program Leadership:
  • Provide overall operational leadership for FastPAC and FastPAC Plus and ensure consistent execution of the programs across participating markets and facilities.
  • Maintain standardized program expectations while recognizing the need to adapt workflows based on hospital, post-acute, payer, provider, and market requirements.
  • Ensure participating teams understand program objectives, responsibilities, communication expectations, and performance standards.
• Program Growth & Expansion:
  • Develop and execute strategies to expand FastPAC and FastPAC Plus across new hospitals, skilled nursing facilities, markets, physician practices, payer relationships, and other strategic partnerships.
  • Evaluate new opportunities based on patient population, referral patterns, organizational presence, strategic alignment, operational feasibility, and potential clinical and financial value.
  • Partner with Operations, Business Development, Clinical Leadership, and executive leadership to support program expansion and implementation.
• Care Continuum Integration:
  • Ensure FastPAC effectively connects the patient's journey across the acute and post-acute continuum.
  • Work collaboratively with hospital teams, Medrina providers, care coordinators, SNFs, physician practices, Care Management, Population Health, and other partners to improve communication and visibility as patients transition between care settings.
  • Identify breakdowns in communication or continuity and develop solutions that strengthen the transition process.
• FastPAC Plus Development:
  • Lead the continued development and differentiation of FastPAC Plus as an enhanced care-transition and patient-engagement model.
  • Identify opportunities to incorporate additional services, technology, clinical support, Care Management, Population Health, or other capabilities that increase the value of the program to patients and strategic partners.
  • Work with executive and clinical leadership to define the evolving FastPAC Plus model and demonstrate the incremental value of the enhanced program.
• Data Analytics & Outcomes:
  • Develop a strong analytical framework for measuring the clinical, operational, and financial performance of FastPAC and FastPAC Plus.
  • Analyze program performance and identify trends related to patient transitions, utilization, readmissions, emergency department utilization, length of stay, patient capture, post-acute placement, follow-up, and other agreed-upon performance measures.
  • Partner with Data Analytics, Finance, Operations, and Clinical Leadership to validate data and ensure program results are accurate, meaningful, and actionable.
  • Use data to identify opportunities to improve workflows, patient outcomes, partner performance, and program growth.
• Executive Reporting & Presentations:
  • Develop high-quality executive reports, dashboards, presentations, and program summaries demonstrating FastPAC and FastPAC Plus performance and outcomes.
  • Regularly present findings to various stakeholders including hospital executives, health system leadership, payer partners, and internal executive leadership.
  • Translate complex operational and clinical data into clear executive-level messaging that demonstrates the program's value and identifies opportunities for improvement or expansion.
• Strategic Partner Relationships:
  • Develop and maintain strong relationships with hospital, post-acute, payer, physician, and other strategic partners participating in FastPAC.
  • Serve as a key operational point of contact for the program and ensure partner concerns, opportunities, and performance issues are appropriately addressed.
  • Participate in executive business reviews and strategic partnership meetings and provide program updates and recommendations.
• Operational Performance:
  • Monitor FastPAC performance across participating hospitals, facilities, markets, and partners.
  • Identify variations in performance and work with operational leaders to determine root causes and corrective actions.
  • Establish accountability for program execution while ensuring operational processes remain efficient and scalable as FastPAC expands.
• Quality & Continuous Improvement:
  • Use program data and partner feedback to continually improve FastPAC and FastPAC Plus.
  • Identify opportunities to strengthen patient identification, communication, transitions, post-acute coordination, follow-up, and overall continuity of care.
  • Evaluate successful practices across markets and develop standardized approaches that can be replicated throughout the organization.

Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, Nursing, Public Health, or related field required; master's degree preferred.
• Minimum of 7 years of progressive healthcare operations, care transitions, population health, post-acute care, hospital operations, or related experience.
• Demonstrated experience managing and expanding healthcare programs.
• Strong understanding of hospital-to-post-acute transitions and the healthcare continuum.
• Strong analytical skills with demonstrated ability to interpret clinical and operational performance data.
• Experience developing executive dashboards, reports, and presentations.
• Demonstrated ability to present effectively to senior and C-suite executives.
• Strong project-management and program-development capabilities.
• Excellent written, verbal, and executive communication skills.
• Ability to develop relationships across hospitals, physician organizations, post-acute providers, and other healthcare partners.

Preferred Experience

• Experience with hospital medicine, skilled nursing facilities, care transitions, Medicare and Medicare Advantage populations, ACOs, Population Health, Care Management, value-based care, payer relationships, or multi-state physician organizations is highly desirable.
• Experience analyzing readmissions, utilization, length of stay, transitions of care, and other clinical and operational outcomes is strongly preferred.

Physical Requirements

• This is a full-time remote, work-from-home position, primarily working during standard business hours handling sensitive and confidential information.
• Work must be performed in a private and secure setting requiring reliable internet and phone connectivity.
• Ability to communicate via virtual/online meetings daily with a camera on as well as being responsive in a timely manner during work hours via email, MS Teams, and phone.
• Ability to travel quarterly for training and meetings.
• Ability to sit, stand, and walk for extended periods, lift and move up to 25 pounds.

Benefits

• Annual salary of $125,000 with an annual performance bonus of up to 10%.
• 15 days of vacation, 7 paid holidays, and 5 sick days annually.
• Multiple medical and vision insurance plans, which begin day one (no waiting period).
• Employer-paid life insurance.
• 401(k) with a company match.
• $1,700 annual professional development reimbursement.
• $100 monthly teleworker stipend and more.

EOE/M/F/Vet/Disability

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.