[Hiring] Director of Business Transformation & Operations @Expert VA

Role Description

This is our most senior and broadest role — designed for someone who can grow into General Manager. You'll diagnose what's really happening across an organization, redesign how it works, and stay engaged all the way through implementation and adoption. You'll also help build and close new client engagements — part sales, part transformation leader, part chief integrator.

What You'll Own

• Diagnose organizational reality across people, process, and technology
• Design or redesign structures, workflows, and management systems
• Turn approved direction into real plans with owners, dependencies, and evidence of results
• Coordinate implementation and training — and verify it actually worked
• Lead client discovery and translate client needs into the right engagement
• Contribute to proposals, presentations, and closing new business
• Challenge executives — including the CEO — constructively when the evidence calls for it

Qualifications

• Significant leadership experience in organizational effectiveness, transformation, consulting, or general management
• A track record of moving initiatives through implementation and adoption — not just recommending change
• Strong client-facing communication skills
• Real sales or business development experience
• Advanced, practical use of AI and technology-enabled workflows

Requirements

• Experience commercializing or productizing a service
• History of leading cross-functional teams through resistance and change
• Bachelor's degree or equivalent demonstrated capability

Benefits

• HMO (health insurance)
• Paid time off (PTO)
• Work from anywhere
• Opportunities for promotion
• Pay raise