[Hiring] Director, Health Systems Management @Devoted Health

Role Description

Devoted Health is seeking a strategic, influential leader with a strong operational track record to serve as Director, Health Systems Management. This role is designed for an operator who can effectively de-escalate issues with our most critical provider partners, build processes that make our escalation response more scalable and effective, and drive cross-functional initiatives that prevent escalations in the first place.

Reporting directly to the Head of Provider Escalations & Education, you will work closely with cross-functional partners to:

• Build tooling that helps us diagnose escalation issues quickly and at scale
• Prepare executive briefings that equip leadership to decide on next steps
• Charter initiatives that address the root causes of escalations through improvements to our operational processes and policies

The best candidate will combine operational excellence, systems thinking, obsession with detail, pace-setting execution, and the ability to create confidence through change. This role is ideal for someone who:

• Organizes around metrics and outcomes
• Runs to hard problems
• Has a strong track record of achieving results
• Thrives in ambiguity while building durable systems that outlast any one leader

Your Responsibilities and Impact will include:

• Ownership of Devoted’s Health System Escalation function, including escalation response time, quality, and time to resolution
• Influential Leadership: Drive alignment and change across a broad set of cross-functional stakeholders, including Devoted’s executive team, Network, Claims, Payment Integrity, Clinical, Product, and Engineering teams, to achieve goals
• Managing the function through rigorous metrics, KPIs, scorecards, and performance dashboards, with clear accountability for outcomes
• Leading through significant evolution while creating confidence, momentum, stability, and strong culture through change
• Running the current operation while designing, implementing, and owning the future-state process
• Raising the talent bar across the organization by setting the pace and modeling high standards
• Building and operationalizing AI-enabled and human-in-the-loop workflows that improve quality, and speed of our response resolution
• Establishing clear visibility into units of work, productivity, quality, cost, workforce planning, and performance metrics
• Defining and executing the roadmap for scaling our Health System Escalations function through workflow automation, and self-service

Qualifications

• At least 10 years of leadership experience with a track record of delivering measurable outcomes in complex operational environments
• Outstanding operational rigor with the ability to deploy technology to solve complex business challenges
• Proven experience driving end-to-end initiatives from strategy through execution that materially improve quality, service levels, cost, compliance, or operational efficiency
• Strong systems thinking and product mindset, with experience owning roadmaps, KPIs, and cross-functional execution
• Demonstrated ability to manage through metrics, establish ambitious targets, and drive teams to results with clear accountability
• Exceptional attention to detail and precision, with a reputation for sweating the details and getting the hardest operational last mile right
• Strong people leadership skills, with the ability to lead through managers, distributed teams, and external vendors
• Excellent communication skills, with the ability to influence senior leaders and cross-functional partners
• Clear evidence of urgency, resilience, and the ability to move quickly while maintaining high quality standards
• Demonstrated ability to raise the talent bar and serve as a pace setter for teams and peers

Requirements

• Experience transforming operations through AI-enabled workflows

Benefits

• Employer sponsored health, dental and vision plan with low or no premium
• Generous paid time off
• $100 monthly mobile or internet stipend
• Stock options for all employees
• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
• Parental leave program
• 401K program
• And more...