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Director, Field Service
@DES0 PerkinElmer GmbH
[Hiring] Director, Field Service @DES0 PerkinElmer GmbH
Mar 28, 2025 - DES0 PerkinElmer GmbH is hiring a remote Director, Field Service. 💸 Salary: unspecified. 📍Location: Europe.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Director of Field Service Northern Europe will be responsible for leading and managing our field service operations across the region including Germany, UK, Ireland and the Nordics. This strategic leadership role is focused on driving excellence in service delivery, ensuring customer satisfaction, and aligning field service activities with the company’s overall goals.
- Lead, mentor, and develop a team of field service leaders to meet performance objectives.
- Foster a culture of continuous improvement, high performance, and customer-centricity within the field service team.
- Oversee recruitment, training, and professional development to ensure technical and customer service excellence.
- Implement Daily Management and Problem Solving fundamentals as part of LEAN conversion efforts.
- Ensure the efficient and effective delivery of field services, including installation, maintenance, troubleshooting, and repairs for PerkinElmer's products.
- Drive strategies to improve response times, quality of service, and overall customer satisfaction.
- Address complex customer issues in a timely manner, ensuring the highest standards of service delivery.
- Manage the field service budget, ensuring the efficient allocation of resources.
- Implement and optimize field service processes and workflows to enhance productivity and reduce operational costs.
- Collaborate with cross-functional teams, including product management, sales, and support, to ensure seamless execution of service contracts and maintenance programs.
- Develop and execute strategies to drive the growth and performance of the field service function in alignment with company objectives.
- Analyze field service performance data and provide regular reports to senior management, offering actionable insights to improve service delivery.
- Continuously evaluate emerging trends and technologies to enhance service offerings and stay competitive in the market.
- Ensure compliance with all relevant industry regulations, safety standards, and company policies.
- Maintain high standards of quality control for all service activities to ensure consistency and reliability.
Qualifications
- Experience in field service management or a related role.
- Strong leadership and team management skills.
- Excellent problem-solving and analytical abilities.
- Proven track record of improving service delivery and customer satisfaction.
- Knowledge of industry regulations and quality assurance standards.
Requirements
- Ability to work cross-functionally with various teams.
- Strong communication and interpersonal skills.
- Experience with budget management and resource allocation.
- Familiarity with LEAN principles and continuous improvement methodologies.
Benefits
- Opportunity to make a difference in the lives of millions of people.
- Collaborative and inclusive work culture.
- Access to innovative R&D and world-class operations.
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| 📍 | Be aware of the location restriction for this remote position: Europe |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
All others
All others
|
Salary
💸
unspecified
|
Remote
Location
Europe
|
|
Job Type
full-time
|
Posted
Mar 28, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Europe |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
