[Hiring] Director Customer Analytics & Insights @Jazz Pharmaceuticals

Role Description

At Jazz, we are reimagining how we design and deliver more precise customer experiences, enabled by new technologies, modern ways of working, and high performing team behaviors. Through this work, we enable teams to better understand patients, caregivers, and HCPs, anticipate their needs across the enterprise, deliver timely and personalized engagement, and orchestrate seamless, end-to-end experiences as One Jazz.

The Director, Customer Analytics & Insights – Oncology & Healthcare Organization (HCO) provides strategic leadership for the Customer Analytics & Insights team. The role supports HCO analytics and insights across the Jazz portfolio, with an additional focus on brands in Solid (including Breast), Hematology and Neurology. This role is responsible for setting direction, defining priorities, and ensuring consistent, high-quality insight delivery that informs franchise/brand strategy, portfolio decisions, and HCO customer experience improvements. Reporting to the Senior Director of Customer Analytics & Insights, this role leads a team of analytics & insights roles, and partners with senior franchise and functional stakeholders to enable insight-driven decision making across priority brands and therapeutic areas.

Qualifications

• Bachelor’s degree in business, healthcare, technology, or related field.
• 10+ years of experience in analytics, insights, or commercial data strategy within a pharmaceutical organization.
• 6-8 years of experience leading people, including managing and developing high-performing teams and driving accountability across functions.
• Demonstrated experience leading teams that include Senior Managers, Associate Directors, or equivalent roles, with accountability for team performance, development, and outcomes.
• Advanced degree (MBA or relevant graduate degree) preferred.
• Experience in healthcare, pharmaceutical, or other highly regulated industries preferred.
• Experience working in rare disease or specialty brands, with strong understanding of unique stakeholder dynamics.

Requirements

• 20-30% travel will be required.

Benefits

• Medical, dental and vision insurance.
• 401k retirement savings plan.
• Flexible paid vacation.
• Discretionary annual cash bonus or incentive compensation.
• Discretionary equity grants in accordance with Jazz’s Long Term Equity Incentive Plan.