[Hiring] Director, Content Development & Deployment Suite Lead @Jazz Pharmaceuticals

Role Description

At Jazz, we are reimagining how we design and deliver more precise customer experiences, enabled by new technologies, modern ways of working, and high performing team behaviors. Through this work, we enable teams to better understand patients, caregivers, and HCPs, anticipate their needs across the enterprise, deliver timely and personalized engagement, and orchestrate seamless, end-to-end experiences as One Jazz.

The Director, Content Development & Deployment plays a critical role in scaling how Jazz creates, reviews, and delivers high-quality, compliant content to support customer engagement across Jazz. This role leads teams responsible for:

• Content infrastructure
• Digital and web operations
• MLR processes
• Global content production

This role will report directly to the Head of Customer Orchestration and directly leads a team that includes:

• The Global Capability Owner for Content Infrastructure & MLR
• The Global Capability Owner for Digital & Web Operations
• A global team focused on MLR Operations
• A global team focused on Content Factory

Essential Functions/Responsibilities:

• Define and govern a scalable, centralized content operating model (“Content Factory”) including intake, prioritization, localization/adaptation, and quality standards.
• Lead and develop Team Leads, reinforcing clear decision rights, accountability, and performance expectations.
• Oversee the MLR Ops team that leads end-to-end MLR review operations.
• Oversee the Content Factory team that owns the centralized content operations model.
• Hold the Global Capability Owners accountable for performance and outcomes.
• Establish and govern a database of approved scientific and promotional claims.
• Oversee delivery of content aligned to brand standards.
• Own DAM/CMS governance and stewardship strategy.
• Provide executive oversight of end-to-end MLR operations.
• Manage budget and resource allocation.
• Set the team vision and strategy.
• Manage strategic vendor partners.
• Foster a high performance-driven culture of collaboration.

Qualifications

• Bachelor’s degree in business, Marketing, Digital, healthcare, technology, or a related field.
• 10+ years of experience in content operations, content production, digital asset management, modular content, or regulated content governance in life sciences/pharma.
• 2+ years in the pharmaceutical industry.
• 6-8 years of experience leading people.

Requirements

• Deep understanding of medical, legal, and regulatory (MLR) operating models.
• Strong understanding of enterprise DAM and CMS ecosystems.
• Strong command of modular and reusable content frameworks.
• Experience working within Agile product development teams.
• Experience with AI, automation, or agentic workflows in marketing or content operations.
• Experience leading and developing a high-performing team.

Benefits

• Medical, dental and vision insurance.
• 401k retirement savings plan.
• Flexible paid vacation.