[Hiring] Director, Community Engagement @INSTITUTE OF MNGT

Role Description

Oversee the community engagement team and supports the strategic direction for the organization's global community spanning chapters, councils, and digital communities, reshaping that structure to keep pace with organizational growth and regional members' evolving needs. This is a remote based position with preference for candidates in the eastern US time zone.

• Develop and lead IMA’s enterprise community engagement strategy in alignment with organizational priorities, mission objectives, growth strategies, and reputation goals.
• Serve as the senior enterprise leader responsible for aligning community engagement, customer experience, and external engagement strategies to strengthen IMA’s reputation and mission impact.
• Partner with Marketing and Brand leaders to ensure consistency in sharing IMA's education products and full value proposition to members.
• Develop and oversee enterprise community engagement campaigns that elevate IMA's visibility, missions, and impact around the world.
• Ensure local stakeholder engagement and community are consistently aligned with the enterprise vision and mission.
• Serve as the chapter, council, and online community leader responsible for IMA’s local stakeholder engagement strategy.
• Translate regional research into go-to-market engagement models with a phased delivery plan to speed time-to-market.
• Partner closely with the My IMA 2.0 initiative to design community engagement and the broader membership experience together.
• Direct community engagement operations across 200+ student and professional chapters globally and the U.S. Council structure.
• Work with the governance team to ensure compliance with local laws and ethical standards.
• Oversee chapter/council financial and recognition programs, including management of internal payment processing and invoicing of international chapter expenses.
• Design and facilitate ongoing volunteer training for chapter leaders, committee/SIG leaders, moderators, and champions.
• Develop and sustain relationships with chapter and council leaders, and volunteer stakeholders in local and online communities.
• Strengthen and diversify the volunteer pipeline in skills, experience, and geography.
• Establish clear reporting lines, escalation paths, and knowledge sharing for all roles within the community engagement function.
• Occasional travel required.

Qualifications

• 7+ years in community engagement, association management.
• Demonstrated experience building or scaling communities in both in-person and digital environments.
• Experience working across cultural/geographically distinct markets.
• Experience leading organizational changes, such as standing up new teams or redesigning operating models.
• Understanding of volunteer motivation, recognition, and incentive design.
• Strong project management skills, including budget forecasting and cross-functional project management.
• CAE (Certified Association Executive) preferred.
• Proven experience leading distributed teams.
• Courageous communicator.
• Collaborator and team builder.
• Empathy, patience, and self-awareness.
• Respectful, emotionally intelligent.