[Hiring] Director, Clinical Product @Headway

Role Description

The Clinical Product team embeds behavioral health expertise into how Headway's platform is designed, built, and governed. As Director, Clinical Product, you'll be the clinical voice inside our Payer & Outcomes work, partnering with product, engineering, and data teams on the tools that 80,000+ clinicians use to deliver care, and carrying that clinical perspective directly to the health plans and health systems we partner with.

This role sits at the intersection of clinical care, payer strategy, and product. You'll translate complex behavioral health workflows and reimbursement realities into product requirements, help define what clinical quality means on our platform and how we measure it, and bring what you learn from partners back into the roadmap.

It is also genuinely externally facing. You'll meet with leaders at our payer and health system partners, present our clinical approach and results, and show up in the partner and conference conversations where Headway's clinical credibility matters. 10% travel expected.

You'll work closely with teams across Product, Engineering, Data, and Payer Partnerships. This is a unique opportunity to define how clinical products are built at a national scale for a mission that truly matters — expanding access to effective, personalized mental health care.

You Will

• Embed with product teams on our highest-priority initiatives so clinical input shapes the work from problem definition through launch, rather than arriving as a review gate at the end.
• Translate complex clinical, payer, and reimbursement workflows into requirements engineers and designers can build against.
• Help define what clinical quality, patient safety, and good outcomes look like on our platform, make them measurable, and hold teams accountable to them.
• Monitor how our products actually perform across provider adoption, patient experience, and clinical quality, using both quantitative signal and direct qualitative input from clinicians and patients.
• Serve as one of the clinical counterparts to our payer and health system partners, building relationships with their leaders, co-developing solutions that meet their needs, and bringing their requirements back to our roadmap.
• Represent Headway's clinical approach externally through partner meetings, reporting and presentations, and conference participation.
• Partner with Data and Analytics to turn ambiguous questions into insight that changes product decisions.

Qualifications

• An active, unrestricted license as a psychologist (PhD/PsyD) or psychiatrist (MD/DO).
• 8+ years of post-graduate clinical experience, including time partnering directly with product and engineering teams to build digital health tools.
• 3+ years of experience working in payer-facing roles, ideally in technology environments.
• Working fluency in how payers operate (e.g., utilization management, prior authorization, claims, and reimbursement policy) and how those mechanics shape clinical workflows.
• Hands-on work with claims data, outcomes measurement, or measurement-based care programs.
• Credibility and comfort in externally facing settings, representing clinical perspective to people outside your own organization.
• Strong analytical instincts: you can define a metric, defend it, and use data to change a decision.

Nice to have

• Experience inside a high-growth healthcare or digital health startup.
• Experience presenting to health plan or health system leadership, or at industry conferences.
• Background in behavioral health quality or patient safety programs.

Compensation and Benefits

• The expected base pay range for this position is $200,000 - $330,000, based on a variety of factors including licensure, qualifications, experience, and geographic location.
• We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity.
• Benefits offered include:
• Equity Compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development