[Hiring] Director, Claims Management & Excellence @Venbrook

Role Description

Venbrook is seeking a Director, Claims Management & Excellence to lead claim handling and raise the standard for how our TPA claims operation works. Reporting to the Head of TPA Claims, this leader will:

• Evaluate claim processes end to end.
• Find where workflow and technology can raise quality and efficiency.
• Own claims quality assurance and performance KPIs.
• Oversee a claims handling team.
• Help design new claims products for market introduction.

The role is both strategic and hands-on, requiring the Director to:

• Set the direction for a new way of operating.
• Build the processes, data, and tools behind it.
• Stay close to the work to understand claim files.
• Test new workflows with users.
• Represent the operation with clients, carriers, and leadership.

Qualifications

• Bachelor's degree required. CPCU strongly preferred.
• MBA or other relevant industry designations (such as AIC, ARM, AIM, AIS, SCLA, or CRM) are preferred.
• 10 or more years of property and casualty claims experience across several lines of business.
• 5 or more years of progressive leadership experience in claims operations.
• A record of redesigning claims processes or operating models.
• Experience leading technology or process modernization.
• Experience building quality assurance programs and KPI frameworks.
• Experience designing or launching new products, services, or service models.
• Deep knowledge of claims best practices, reserving, litigation management, and multi-state regulatory requirements.
• Lean Six Sigma, project management (PMP), or business intelligence tool experience is a plus.
• Strong business sense, including experience with budgets and financial reporting.
• Excellent communication, change leadership, and executive presence.

Requirements

• Claims process evaluation and strategy.
• Claims team leadership and claim handling oversight.
• Technology modernization and automation.
• Quality assurance and compliance.
• Performance management and KPIs.
• Product development and client growth.
• People leadership and change management.
• Cross-functional partnership.

Benefits

• The anticipated base salary range for this position is $95,000 - $130,000.
• Actual compensation will depend on factors including location, relevant experience, and qualifications.

Company Description

Venbrook Group, LLC is one of the fastest-growing independently owned insurance brokerage, claims, and risk management consulting companies in the United States. Headquartered in Los Angeles, Venbrook operates across multiple U.S. locations through its subsidiaries, including retail brokerage, wholesale brokerage, specialty programs, and claims services. Our culture is approachable, adaptable, and entrepreneurial-spirited, with a commitment to diversity, inclusivity, and respect.