[Hiring] Digital Workplace Adoption, Team Lead @F12.net

Role Description

The Digital Workplace Adoption Team Lead plays a critical role in scaling and maturing our Digital Workplace Adoption (DWA) practice. Reporting directly to the Director, this role acts as a bridge between strategy and execution—supporting people leadership, ensuring delivery excellence, and helping keep our growing portfolio of adoption services on track.

This role is ideal for a senior adoption and change leader who enjoys coaching others, orchestrating work, improving how things run, and contributing to presales and practice growth—without losing touch with real client work. You will help ensure the right work is happening, in the right way, by the right people—while contributing to the evolution of our M365 and AI adoption offerings. This role helps ensure our Digital Workplace Adoption practice scales without losing quality.

• Stronger delivery consistency
• Happier clients and DWA Specialists
• A Director who can focus on strategy, growth, and innovation—knowing execution is in good hands

Responsibilities

• People Leadership & Team Support
  • Provide day-to-day leadership, coaching, and mentorship to DWA team members
  • Support onboarding, skill development, and growth of DWA Specialists across adoption, training, and change disciplines
  • Foster a collaborative and high-performing team culture
  • Act as an escalation point for delivery challenges, capacity concerns, or performance risks
• Delivery Oversight & Execution Governance
  • Help plan, coordinate, and track adoption engagements across multiple concurrent clients
  • Ensure tasks, milestones, and deliverables remain on track and aligned to agreed outcomes
  • Partner with project managers and DWA Specialists to proactively identify and mitigate delivery risks
  • Support consistency and quality across adoption artifacts, training delivery, communications, and reporting
  • Contribute to continuous improvement of delivery workflows, templates, standards, and playbooks
• Practice Support & Operational Excellence
  • Support practice goals related to delivery quality, utilization, and scalability
  • Assist in developing and refining repeatable services, standardized offerings, and managed adoption programs
  • Help translate emerging Copilot, AI, and Modern Work capabilities into practical adoption approaches
  • Contribute to internal documentation, knowledge sharing, and enablement within the practice
• Presales & Client Engagement
  • Participate in pre-sales conversations to support adoption strategy, scope, and positioning
  • Contribute to proposals, Statements of Work (SOWs), effort estimates, and solution narratives
  • Act as a trusted advisor alongside sales and delivery teams, helping clients understand “what good adoption looks like”
  • Support client presentations, workshops, or executive briefings as needed
  • Client delivery will remain in-scope for this role

Qualifications

• 7+ years of experience in digital adoption, change management, or Modern Work enablement
• Prosci™ certification or formal change management training
• Strong working knowledge of Microsoft 365, Copilot, and modern ways of working
• Experience delivering or overseeing adoption programs, training, and change initiatives
• Experience supporting pre-sales or practice development in a consulting environment
• Familiarity with AI adoption, Copilot rollout programs, or managed services model
• Comfort balancing people leadership, delivery oversight, and client-facing responsibilities

Leadership & Working Style

• A natural coach and collaborator who enjoys helping others succeed
• Highly organized with the ability to keep complex work moving forward
• Comfortable operating in ambiguity and helping bring structure where needed
• Pragmatic, outcome-focused, and calm under pressure

Competencies

• People Leadership & Coaching
• Strategic Thinking Balanced with Delivery Oversight & Execution Management
• Adoption & Change Management Expertise
• Presales & Client Advisory Capability
• Operational & Practice Thinking
• Professional Judgement & Decision Making
• Influencing through Communication
• Industry Knowledge

Benefits

• Three weeks vacation plus extra Flex Days, leadership development opportunities, growth coaching, and reimbursements for educational advancement and certifications
• Health Spending Account or RRSP matching, extended health care, dental and vision coverage, disability and life insurance, and an employee assistance program
• Tuition reimbursement, paid time off, on-site parking, high-class office amenities, and company events

Our Equal Opportunity Commitment

F12.net practices as an equal opportunity employer in all services locations. We are committed to building and maintaining a workforce diverse in experience, skills, and knowledge. The company maintains a strict policy to ensure equal employment opportunities and do not discriminate based on any grounds and elements protected by law.

For those requiring assistance with disabilities, information relating to accommodation and accommodation measures addressed confidentially. Please notify us in advance if any accommodations required.

Please note that this position represents a true vacancy and we do not currently use artificial intelligence (AI) to at any stage of the hiring process to screen, assess or select candidates.