[Hiring] Digital Coordinator I @InComm Payments

Role Description

As part of a dynamic and growing local team, the Digital Manager is responsible for handling customer service, assisting with product set ups and operations for local and international gift card product vendors that have partnered with InComm. You will work closely with all members of the team as well as having contact with our local and international colleagues and suppliers.

Responsibilities

• Managing customer service queries from various digital channels.
• Address day-to-day requests from card partners, channels & wider internal teams in relation to digital operations.
• Develop and deliver weekly, monthly, and quarterly reports covering sales performance, promotional activity, and compliance/regulatory requirements.
• Collaborate with a wide variety of functional areas such as Sales, IT, Finance, Marketing, product counterparts in US and Operations to develop and provide all information that is required in order to set up and launch products in InComm distribution channels for digital gift cards.
• Work with Marketing and Retail teams to ensure that the assigned products are correctly communicated to the market.
• Work with Account Management teams to obtain the broadest retail distribution possible for assigned partners and products.
• Manage message delivery to retailers including development of pitch deck materials and presentations, etc.
• Act as a secondary escalation point for AUNZ Digital Operations including:
• Uploading inventory & forecasting by liaising with partners.
• Completing customer support queries which may include troubleshooting card errors and/or refunds.
• Addressing any outages and or maintenance issues with channels or product partner.
• Co-ordinating new product set up with assistance from InComm Digital Solutions US team.
• Utilise best practices and work on continual process improvements. Use and update tools to enable effective work flow, reduce duplication and improve access to information.
• Understand sales and available industry research and recommend ideas to increase sales, distribution, product mix, product offerings, margin, etc.
• Other tasks and responsibilities as assigned.

Qualifications

• Highly organised with demonstrated knowledge of project management.
• Willingness to learn and ambition to be successful.
• Efficient and proactive.
• Confident communicator & ability to interact at any level.
• Highly organized, attention to detail and ability to manage several tasks simultaneously.
• Willingness to take ownership and ability to drive projects from end to end.
• Ability to work equally well independently or part of a team and able to prioritise tasks.
• Sociable and able to quickly build rapport both internally and with business partners.
• Highly proficient with Microsoft Office (Word, PowerPoint, Excel, Project) and quick to pick up other business systems.
• Ability to work under pressure and meet deadlines in an ever changing, dynamic business environment.
• University degree plus minimum of two years related experience or an equivalent combination of education and experience.

Requirements

• InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.
• This position is eligible for the Employee Referral Bonus Program-Tier I.