[Hiring] DHS Implementation Service Specialist @Getinge

Role Description

The DHS Implementation Service Specialist implements Getinge Digital Health Solutions (DHS) products for Getinge customers. The position is trained to assist with implementation of T-DOC.

• Under the guidance of the Project Manager, participate in onsite and remote DHS projects. This includes but is not limited to:
• Preparing for and configuration of a system setup.
• Installation of T-DOC server software.
• Configuration of T-DOC SQL database.
• Working with OR, SPD, IT, and other departments as needed in a professional manner.
• Provide excellent technical support either onsite or via remote services, as needed.
• Ensure adherence to company quality system processes, protocols, and SOPs.
• Establish and maintain positive and cooperative working relationships with customers and colleagues, conducting themselves in a professional and responsible manner at all times.
• Maintain personal competence for meeting job responsibilities through effective use of product information and technical data provided by the company and others.
• Participate in training seminars, meetings, and on-the-job training programs. Demonstrate a deep and thorough understanding, and an ability to apply concepts and knowledge obtained from these training and skill development sources.
• Enhance company’s image by participating in regional and national trade shows when required.
• Comply with all company policies and perform other related responsibilities and assignments as required.

Qualifications

• B.S. Information Systems, or Information Technology / Electronics related field, or equivalent combination of education and experience.
• 3 years technical IT experience implementing and troubleshooting hardware/software installations. SaaS experience a plus.
• 3 years Microsoft Server management experience.
• Familiarity with MS SQL Server and SQL scripting.
• Experience in Sterile Processing Department using instrument tracking software a plus.
• Intermediate knowledge of client-server technologies and computer networking.
• Experience with Electronic Health Records systems (HL7) a plus.

Requirements

• Strong attention to detail and highly organized.
• Strong team player who thrives in a collaborative environment.
• Motivated and able to work without supervision within project scope, budget, and schedule.
• Ability to adapt to a fast-paced continually changing business and work environment while managing multiple priorities.
• Demonstrated ability to resolve issues and maintain strong client relationship skills. Focused on finding a solution with a “can do” attitude.
• Excellent customer training and/or support experience.
• Knowledge and experience in IT, medical technology, and/or sterile processing workflow procedures.

Environmental/Safety/Physical Work Conditions

• Ensures environmental consciousness and safe practices are exhibited in decisions.
• Must travel on average 50% (but up to 75% as needed) annually by car or aircraft to customer sites throughout the United States and Canada (must have current Passport). Periodic international travel will be required for training purposes.
• Must be able to operate an automobile (valid driver’s license required).
• Must occasionally utilize hand tools to install, connect and test modules, connectivity modules and/or test instrumentation to monitor equipment function.
• Must be able to respond to inquiries and communicate with others by computer, via network and via telephone.
• Must be able to interpret and manipulate data from computer-generated reports, software programs, technical manuals, and written correspondence.
• Must be able to lift up to 35 pounds.
• Extensive time on computer. 4+ hours per day.
• Monday-Friday, 8:30am-5pm.
• $30.00-$35.00/hour - depending on location and experience.

Benefits

• Health, Dental, and Vision insurance benefits.
• 401k plan with company match.
• Paid Time Off.
• Wellness initiative & Health Assistance Resources.
• Life Insurance.
• Short and Long Term Disability Benefits.
• Health and Dependent Care Flexible Spending Accounts.
• Commuter Benefits.
• Parental and Caregiver Leave.
• Tuition Reimbursement.