[Hiring] Development Operations Manager @READING PARTNERS

Role Description

The Development Operations Manager (DOM) is part of the national development team, which facilitates all efforts to support raising approximately $30 million in funds annually for Reading Partners in regions and nationally. Reporting to the National Development Operations Director (DOD), the DOM will lead these aspects of fundraising operations:

• Overseeing the data integrity of the fundraising Salesforce database by leading Salesforce data entry, management, and improvement.
• Creating and implementing development systems.
• Providing varied support services to the fundraising network, including training and customer service coordination.

The DOM will manage the part-time Gift Processing Associate. This position is remote, and hires (upon start date) should reside in California, the District of Columbia, Maryland, Minnesota, New Jersey, New York, Oklahoma, South Carolina, Texas, Washington State, or Virginia.

Qualifications

• 3+ years of experience in development, fundraising, and other revenue-generating roles.
• 1+ year of successful management experience.
• Experience working with Salesforce or a similar CRM database.
• Customer service-oriented with a demonstrated track record of strong collegial relationships.
• Strong attention-to-detail, always meeting deadlines, and able to manage multiple, simultaneous projects.
• Self-directed, proactive, and resourceful.
• Commitment to fostering an inclusive and collaborative work environment.
• Ability to prove eligibility to work legally in the U.S. and that you are at least 18 years of age.

Requirements

• Serve as the primary point of contact internally for regional requests.
• Lead high-quality gifts processing trainings and presentations to the RP Development network.
• Manage onboarding and offboarding of new development staff.
• Design and create mailing lists, annual report donor list, annual appeal lists, etc.
• Lead ongoing and annual updates to gift processing protocols doc, donation pledge forms, tax receipt templates, etc.
• Organize, maintain, and communicate resources to regional staff.

Benefits

• Comprehensive health & insurance benefits including medical, dental, and vision insurance.
• Significant pre-tax employer funding to help offset out-of-pocket medical expenses.
• Mental health support with access to therapy and wellness resources.
• 403(b) retirement plan with immediate eligibility and employer matching contributions.
• Flexible Paid Time Off (Unlimited PTO) and Paid Parental Leave for up to 8 weeks.
• 14 paid holidays annually, plus additional office closures.
• A dynamic, mission-driven culture with a strong commitment to employee development.

Company Description

Reading Partners is changing the education landscape. We are a leader in working to solve the literacy crisis in our country by leveraging volunteers in under-resourced schools. Our diverse and expansive volunteer base provides one-on-one and small group tutoring to students twice weekly, and our program is proven to help children master the reading fundamentals they need to unlock their potential as successful, happy, and confident readers in school and in life.