[Hiring] Developer Advocate @ServiceNow

Role Description

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce. Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, we're transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt.

As a Developer Advocate, you will be the bridge between our Agent Studio—the premier platform for building enterprise AI agents—and the developer community, including both customers and prospects. Your mission is to inspire, educate, and empower developers to build, deploy, and scale AI agents that turn conversations into completed work.

You will be the public face of Moveworks for technical personas, acting as a strategist, content creator, and community leader.

What You’ll Do

• Educate and Empower
  • Create technical content that moves the needle, including blog posts, tutorials, videos, and sample projects (including code snippets and POVs on emerging tech like Model Context Protocol - MCP).
  • Provide direct support through office hours and personal outreach to help developers overcome technical hurdles.
  • Ensure our Developer Hub and documentation are world-class, including "Quickstart" guides and supporting video walkthroughs.
• Build and Foster Community
  • Manage relationships across the Moveworks Community and broader forums (Reddit, X, Discord).
  • Transition the Agent Studio forum from a troubleshooting-heavy space to one focused on User Generated Content (UGC), shared wins, and thought leadership.
  • Collaborate on the Moveworks AI Ambassador program to recognize and reward top contributors.
• Drive Developer Engagement
  • Play a leading role in organizing and speaking at Hackathons (AI Agent Hackathon, Dev Day, and Community Hackathon).
  • Partner with the Academy team on certification paths and "Live ILT" (Instructor-Led Training) to showcase advanced implementation scenarios.
  • Optimize the developer journey via onboarding/re-engagement email series and the Developer Newsletter.
• Advocate Internally
  • Collect and synthesize actionable feedback from the field to provide to the Product and Engineering teams for continuous improvement.
  • Collaborate with Product Marketing to ensure messaging and resources align with developer needs.

Qualifications

• Highly experienced individual possessing typically 15+ years of relevant experience.
• Strong familiarity with APIs, authentication, and integrations.
• Comfortable writing code and exploring new architectural patterns.
• Integrated AI into your daily workflow and leverage tools like Claude Code to accelerate development.
• Natural on stage and on camera, able to translate complex technical concepts into compelling narratives.
• Clear communicator with enthusiasm for teaching developers about new technology concepts.
• Experience engaging with developers on platforms like X, Reddit, or Discord.
• Understanding of how to use different channels to reach developers at different stages of their journey.
• Comfortable being public-facing and willing to build a demo or record a snippet to solve a user problem in real-time.

Additional Information

• Work Personas: We approach our distributed world of work with flexibility and trust.
• Equal Opportunity Employer: ServiceNow is an equal opportunity employer.
• Accommodations: We strive to create an accessible and inclusive experience for all candidates.
• Export Control Regulations: Employment is contingent upon obtaining any export license or other approval that may be required by relevant export control authorities.