[Hiring] Detection & Investigation Analyst Lead @PNC

Role Description

As a Detection & Investigation Analyst Lead within PNC's Zelle Fraud organization, you will be based remotely within the PNC footprint.

• Outbound Zelle fraud support
• Analyzing cases generated from the enterprise fraud detection systems
• Talking with customers whose transactions are suspicious of potential fraud
• Card Free ATM fraud support
• Reporting of suspected fraud
• Tasks to help sustain and improve department processes and procedures
• Lead by example with performance
• Conduct training for new hires
• Perform daily and weekly stats reporting
• Support team with inquiries
• Perform quality reviews
• Keep accurate and up to date records for all tasks, reporting and items
• Coach and advise team with one offs and difficult situations
• Attend & present for meetings, support ideas & changes
• Participate in interviews for prospective new hires
• Manage team in absence of supervisor/manager

Qualifications

• Analytical Thinking
• Customer Solutions
• Decision Making
• Operational Risks
• Problem Resolution
• Researching
• Risk Mitigation Strategies

Requirements

• University / college degree with < 1 year of professional experience and/or successful completion of a formal development program
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• A robust wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• Between 15 to 25 vacation days each year, depending on career level and years of service