[Hiring] Desk Based Motor Engineer @Solus Accident Repair Centres

Role Description

Are you an experienced and knowledgeable Motor Engineer who would like to contribute to the Solus Aviva family?

The role:

• Preserve consistency and the very best customer service across our market leading business and our strategic partners.
• Take claims to the next level of customer service and customer expectations.
• Deal with all aspects of both Insured and Third-party motor inspections.
• Use state of the art technology to receive and audit estimates prior to authorising repairs.
• Monitor performance and recognize potential areas of improvement.
• Build relationships with Solus sites and approved repairers.

Qualifications

• Member of either IMI / IRTE / ATA / VDA or be working towards (or willing to do so).
• Motor Claims knowledge including a basic understanding of insurance principles.
• Good working knowledge of computerised damage estimating systems, including Audatex.
• Good spoken and written communication skills.
• Accuracy and attention to detail.
• Positive and self-confident approach when dealing with customers.
• Empathy, tact, assertiveness and diplomacy when talking to customers.
• Ability to work well under pressure, meet deadlines and use own initiative.
• PC literate with good administrative skills.
• Ability to take on increased ownership and responsibility when necessary.

Benefits

• Competitive salary based on location, skills, experience, and qualifications.
• Bonus opportunity tied to your performance and the overall success of Solus.
• Company pension scheme with employer contributions.
• 33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
• Up to 40% discount on Aviva products and other retailer discounts.
• Share in Aviva’s success through the Aviva Save As You Earn scheme.
• Supportive policies including parental and carer’s leave.
• Wellbeing focus with tools like Group Income Protection and 24/7 GP access.

Company Description

Solus, owned by Aviva, is one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards, Solus is proud to be shaping the future of vehicle repair.