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Design Execution Supportability Architect @Microsoft
All others
Salary unspecified
Remote Location
remote Romania
Job Type full-time
Posted 3d ago

[Hiring] Design Execution Supportability Architect @Microsoft

3d ago - Microsoft is hiring a remote Design Execution Supportability Architect. 💸 Salary: unspecified 📍Location: Romania

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves developing and maintaining work instructions and training materials for service delivery.

  • Serve as a service delivery Subject Matter Expert (SME), providing expert guidance.
  • Ensure work instructions are technically accurate, actionable, and tailored to outsourced teams.
  • Maintain and update work instructions as processes evolve, incorporating feedback from quality audits and delivery teams.
  • Develop service delivery training materials for new and existing services undergoing significant changes.
  • Act in a “Train the Trainer” function for new service delivery launch training.
  • Develop comprehensive quality audit checklists in partnership with the GCM Quality Audit delivery team.
  • Review and optimize existing documentation, recommending design adjustments to reduce friction and ambiguity.
  • Advise on measurements and reporting to enable governance as processes evolve.
  • Evaluate and migrate current work instructions to a contemporary Copilot-enabled solution.
  • Monitor the effectiveness of instructions and make iterative enhancements for operational excellence.
  • Partner with outsourced Global Service Owners to develop work instructions and training materials.
  • Act as a liaison between design, operations, and delivery partners for smooth change management.
  • Support delivery partners in implementing changes within their organizations.
  • Proactively communicate updates and service delivery changes to stakeholders.
  • Gather and act on feedback to continuously refine and improve service documentation.
  • Safeguard design intent throughout the execution phase by validating alignment with the approved design strategy.

Qualifications

  • Demonstrated experience in developing, maintaining, and improving work instructions or process documentation for outsourced or distributed teams.
  • Strong skills in technical writing, producing clear, unambiguous, and actionable instructions.
  • Experience working with quality audit processes and incorporating feedback into documentation and process improvements.
  • Excellent stakeholder management skills, with the ability to collaborate across functions and with external partners.
  • Familiarity with change management principles and supporting delivery teams through transitions.
  • Strong attention to detail, analytical thinking, and a commitment to continuous improvement.
  • Exposure to process governance and continuous improvement initiatives.
  • Ability to translate strategic objectives into functional, high-quality operational workflows.
  • Experience with knowledge management and documentation systems.
  • Experience in service delivery (preferably outsourced), operations, or process optimization within a complex, cross-functional environment.
  • Familiarity with Agile methodologies and backlog management.

Requirements

  • Bachelor's Degree in Industrial Engineering, Business Administration, Operations Management, Information Systems, or Quality Management.
  • Scrum Alliance Certified ScrumMaster (CSM).
  • Lean Six Sigma (Green Belt or Black Belt).
  • ABPMP CBPA / CBPP (Certified Business Process Associate/Professional).
  • ITIL Foundation.
  • PMP or PRINCE2 certification.

Company Description

Before You Apply
remote Be aware of the location restriction for this remote position: Romania
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Back to Remote jobs  >   All others
Design Execution Supportability Architect @Microsoft
All others
Salary unspecified
Remote Location
remote Romania
Job Type full-time
Posted 3d ago
Apply for this position Unlock 73,535 Remote Jobs
remote Be aware of the location restriction for this remote position: Romania
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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