[Hiring] Deployment Specialist @UJET

Role Description

UJET is looking for a Deployment Specialist to join our growing Forward Deployed Engineering (FDE) team. The Deployment Specialist is a highly technical, customer-facing role that crosses the boundaries of Implementation Services, Technical Support, Solution Engineering, Integration Services, and Software Development.

This role is designed for customer programs that require deeper technical involvement than a traditional implementation engagement. Once a customer's business requirements, workflows, integrations, and desired outcomes are understood, the Deployment Specialist works closely with internal teams and the broader FDE team to turn those requirements into working, production-ready solutions.

You will be hands-on throughout the customer deployment lifecycle and will work directly with customers, partners, and internal teams. Success in this role requires someone who is technically curious, comfortable operating in ambiguity, and willing to take ownership of difficult technical problems through resolution.

The ideal candidate may not be a full-time software engineer, but should be comfortable:

• Opening code and understanding what it does
• Modifying a script
• Calling an API
• Analyzing logs
• Troubleshooting an integration
• Testing a virtual agent
• Helping build and validate an AI-powered customer experience

Qualifications

• 3+ years of experience in a technical customer-facing role such as Technical Implementation, Professional Services, Solution Engineering, Integration Engineering, Deployment Engineering, Technical Support, Solution Architecture, Technical Consulting, or Software Development
• Demonstrated experience working with complex enterprise software deployments, implementations, or integrations
• Working knowledge of Python, JavaScript, and HTML, with the ability to read, understand, troubleshoot, and modify lightweight code
• Experience working with REST APIs, HTTP, JSON, webhooks, authentication, request and response payloads, and API integrations
• Experience testing and troubleshooting API endpoints and integrated software systems
• Ability to read and interpret application, platform, API, and integration logs
• Strong troubleshooting and root-cause analysis skills
• Ability to review implementation code and identify common logic, configuration, API, or integration issues
• Experience translating customer requirements into technical implementation activities
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Ability to explain technical concepts to both technical and non-technical audiences
• Demonstrated ability to work directly with customers, partners, engineers, architects, administrators, and business stakeholders
• Strong organizational skills and attention to detail
• Ability to manage multiple technical priorities and customer engagements simultaneously
• Demonstrated ownership of technical problems through resolution
• Ability to work effectively in situations where the technical solution or troubleshooting path is not immediately obvious
• Ability to collaborate effectively across Forward Deployed Engineering, Product, Engineering, Support, Professional Services, and other customer-facing organizations

Requirements

• Experience with Contact Center as a Service (CCaaS), customer experience platforms, or enterprise contact center technologies
• Experience with conversational AI, generative AI, large language models, or AI-powered customer experiences
• Experience designing or implementing virtual agents, chatbots, voice bots, or automated customer-service workflows
• Experience with prompt engineering, AI response validation, or LLM testing
• Experience with CRM, contact center, telephony, or enterprise application integrations
• Experience with webhooks and event-driven integration patterns
• Experience using API testing tools
• Experience with observability, application logging, monitoring, or diagnostic platforms
• Familiarity with cloud platforms and cloud-based development environments
• Familiarity with Git or other version-control systems
• Experience working in SaaS or cloud-native software environments
• Experience working in Professional Services, Implementation Services, Solution Engineering, or Forward Deployed Engineering organizations
• Experience creating technical proofs of concept, implementation examples, reusable integration patterns, or customer-specific technical solutions
• Experience collaborating with Product Management and Product Engineering to identify product gaps or escalate confirmed defects
• Understanding of software development lifecycle concepts, including development, test, staging, and production environments
• Familiarity with authentication, authorization, configuration management, and basic application security practices
• Experience working with enterprise customers in technically complex or high-touch environments

Benefits

• Annual Canadian Hiring Range: $85,000 – $140,000 CAD
• A candidate's actual placement within this range will depend on geographic location, work experience, education, and/or skill level.
• Medical, dental, vision, 401(k) plan, wellness benefits, and more.

Company Description

UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach.

Learn more at www.ujet.cx .