[Hiring] Dental Insurance & Billing Coordinator @Winning Assistants

Role Description

Our Client is seeking a highly organized, dependable, and patient-focused Remote Dental Insurance & Billing Coordinator to join their growing team. This role is ideal for someone who thrives in a fast-paced healthcare environment and enjoys helping patients understand their insurance coverage and treatment costs.

You will be responsible for:

• Insurance verification
• Billing support
• Patient financial communication
• Administrative coordination

Deliver exceptional customer service through phone, email, and patient interactions. The ideal candidate is detail-oriented, professional, and comfortable handling multiple responsibilities in a remote setting.

Key Responsibilities

• Insurance Verification & Pre-Authorization Handling:
  • Verify patient insurance eligibility and benefits
  • Process pre-authorizations
  • Ensure accurate insurance documentation
• Patient Financial Inquiries:
  • Assist patients in understanding insurance coverage
  • Provide treatment estimates
  • Explain expected out-of-pocket costs for various treatment plans
• Billing Assistance & Administrative Support:
  • Support billing-related processes
  • Maintain organized records
  • Assist with administrative tasks to ensure smooth daily operations
• Additional Responsibilities:
  • Perform front desk and receptionist support tasks when needed
  • Manage inbound and outbound patient calls professionally
  • Provide patient scheduling and appointment support
  • Handle email and phone call management, including voicemail follow-ups
  • Send out X-ray results and other patient communications
  • Assist with scheduling backup and patient coordination
  • Maintain a positive, professional, and patient-centered experience at all times

Qualifications

• Dental industry experience is highly preferred
• Insurance verification and billing expertise
• Knowledge of insurance plans and out-of-pocket cost calculations preferred
• Familiarity with Open Dental practice management system preferred, or the ability to learn quickly
• Strong phone communication skills
• Patient-facing customer service experience
• Ability to manage multiple insurance-related inquiries efficiently
• Professional demeanor and excellent interpersonal skills for patient interactions

Requirements

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding
• Must be available for video meetings with your camera on (when needed)
• Device: Reliable laptop or desktop computer
• Internet: High-speed connection (minimum 10 Mbps)
• Audio: Noise-canceling headset
• Video: Webcam for virtual meetings
• Workspace: Quiet, professional environment

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication
• Premium VPN Access (Optional): A secure VPN license can be provided upon request
• HIPAA & Cybersecurity Training + Certification (Provided): Access to internal training and certification
• Top 1% VA Performance Training: Access to proprietary training on communication and client management
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support
• Optional Performance-Based Incentives: Some clients may offer bonuses or increased hours based on performance