[Hiring] Demand Response Automation Lead @Shell

Role Description

The Demand Response Automation Lead is responsible for planning and successfully coordinating activities between Origination and Operations for a growing assets and demand response portfolio. This role supports market and product expansion across North America and serves as the primary point of contact for inbound customer needs, ensuring a high level of customer satisfaction. Reporting into the Demand Response Manager, the role requires a self-motivated, dedicated, and responsible individual with the ability to perform well under pressure.

• Responsible for all aspects of asset management and demand response portfolio, including:
• Support sales opportunities in conjunction with internal sales personnel, outside brokers and consultants, and direct engagement with customers.
• Lead and initiate automation for asset management and demand response portfolio and customer.
• Accurate evaluation of demand response opportunities and effective presentation of those opportunities to ensure customers fully understand their roles and obligations.
• Assist as necessary to ensure any technical installation is completed on time and to the satisfaction of the customer.
• Ensure customers are properly registered and enrolled.
• Stay informed of market rules impacting demand response and help shape regulatory outcomes.
• Develop flexible, customer-facing applications like web portals for business-critical data transfer, custom reporting and analytics, and 24-7 operations support.
• Contribute to our growing set of internal tools for process automation, data analysis, and operations excellence.
• Work with IT to streamline our internal and external data and intelligence processes.
• Collaborate with developers, project management teams, and internal stakeholders.
• Improve our existing demand response solutions including settlements automation, program-specific data management, and real-time data monitoring.
• Understand the subtleties of translating and presenting the results of sophisticated data analysis.
• Strategically work with IT to design adaptable solutions.
• Other duties as assigned.

Qualifications

• Must have legal authorization to work in the US on a full-time basis for anyone other than current employer.
• Bachelor’s degree in Finance, Economics, Electrical Engineering, or Mechanical Engineering; advanced degree preferred.
• At least 3 years of experience in retail and/or wholesale energy, with a minimum of 2 years of experience working across multiple demand response markets.
• Ability to create shared vision, inspire collaboration, and drive change with momentum.
• Analytical mindset, demonstrating ability to problem solve and create practical solutions.
• Comfortable working in a target-driven and fast-changing environment.
• Excellent attention to detail.
• Proficient use of Microsoft Office programs including Word, Outlook, and strong Excel skills.
• Experience working with ISO API, AWS, cross-platform and front-end development.
• Experience in C# / .NET, SQL and/or database management.
• Excellent analytical, organization and time management skills.
• Ability to work well within a team environment.
• Excellent interpersonal, verbal and written communication skills.
• Self-motivated with the desire to consistently improve performance.
• Ability to meet deadlines, learn quickly and demonstrate effective problem solving and follow-up skills.

Benefits

• The base salary range for this position is $124,000 - $186,000 per year.
• Insurance coverage options include medical, dental, vision coverage, life insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs.
• Participation in a company pension plan and a 401(k) plan.
• Paid leave includes up to 6 weeks of paid vacation time, up to 11 paid holidays, and parental leave offering 16 weeks of paid leave for birthing parents, and 8 weeks for non-birthing parents.
• Eligible for short-term disability leave for up to 26 weeks at 100% or 50% of base pay.
• Other compensation such as financial reimbursement for adoption, wellness, education, and personal learning expenses.
• Flexible working hours and the possibility of remote/mobile working.