[Hiring] Deliverability Specialist @Hightouch

Role Description

Deliverability Advisor:

• Serve as a knowledgeable resource for teams and customers navigating email deliverability challenges, building trust through consistent, sound guidance.

Migration Management:

• Guide high-volume senders through migrations, managing IP warm-up and transitions with care to protect sending reputation.

ISP Relations:

• Build and maintain relationships with Internet Service Providers (ISPs) to support strong deliverability outcomes for senders.

Performance Analysis:

• Conduct deliverability assessments and deliver clear, actionable reporting following the warm-up phase.

Strategic Improvement:

• Provide guidance and recommendations to help improve deliverability performance over time.

Enablement:

• Help build understanding of deliverability best practices across internal teams and with external customers.

Product Collaboration:

• Partner with engineering and product teams to support customer success and inform product direction.

Qualifications

• 5 -10 years of experience in email deliverability, messaging infrastructure, or a closely related technical discipline (e.g., ESP/ISP relations, sending infrastructure, trust & safety for messaging platforms).
• This is a foundational hire for our deliverability function. We're looking for someone who has ideally built or scaled deliverability practices before, not just operated within an existing playbook.
• Working knowledge of email deliverability fundamentals, including authentication protocols (SPF, DKIM, DMARC), IP and domain reputation, and how ISPs evaluate inbox placement.
• Experience managing or supporting IP warm up processes and sender reputation through migrations or platform transitions.
• Comfort analyzing deliverability data (bounce rates, complaint rates, engagement metrics) and translating findings into clear recommendations.
• Strong written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
• Ability to manage multiple customer situations at once, prioritizing based on urgency and impact.
• Experience establishing processes, documentation, or best practices in a technical specialty area, whether as a first hire, early team member, or practice lead.
• We are looking for talented, intellectually curious, and motivated individuals who are interested in tackling the problems above. We focus on impact and potential for growth more than years of experience.

Requirements

• The salary range for this position is $160,000 - $200,000 USD per year.

E-Verify Statement

• Hightouch participates in E-Verify. After you join the team, we'll verify your eligibility to work in the U.S. by submitting information from your Form I-9 to the Social Security Administration and, if needed, the Department of Homeland Security. This process happens post-hire only — we never use E-Verify to pre-screen applicants.