[Hiring] Degree Program Operations Specialist @Coursera

Role Description

The Degree Program Operations Specialist will be part of the Degrees Success Team, supporting select APAC (India) degree programs. This role serves as a key operational contact for university partners, ensuring smooth cohort launches and closes, resolving learner account issues, and equipping partners with the knowledge and tools needed to successfully manage their programs. The ideal candidate is detail-oriented, proactive, and comfortable managing multiple workflows in a fast-paced, partner-facing environment.

Responsibilities:

• Cohort & Operational Management:
  • Coordinate key milestones required for cohort launches and closes, including course mapping, grading timelines, and workflow completion.
  • Send proactive reminders and maintain operational trackers to ensure adherence to program timelines.
• Partner Triage & Learner Account Support:
  • Diagnose and guide resolution of student account linking issues, including email access and data discrepancies.
  • Review program rosters to identify linkage gaps and proactively notify partners of required actions.
  • Monitor ticketing systems and support dashboards to ensure visibility into open issues and timely resolution.
• Platform Training & Enablement:
  • Provide partner training and guidance on Coursera Admin tools and platform workflows.
  • Support onboarding activities such as orientation setup, Zoom access, course shell creation, grading processes, and student tool access.
  • Partner with Technical Account Management and Product Support teams to remove operational blockers and support successful learner enrollment.

Qualifications

• 4/5+ years of professional experience in operations, program coordination, partner support, customer success, or a related function.
• Experience working in a partner-facing or customer-facing role, preferably in a technical or SaaS environment.
• Demonstrated ability to manage multiple workflows simultaneously and drive tasks to completion with strong attention to detail.
• Experience triaging support requests and coordinating with cross-functional teams to resolve issues.
• Strong working knowledge of Google Workspace (particularly Google Sheets) and comfort maintaining operational trackers and dashboards.
• Ability to analyze basic data (e.g., rosters, account status, enrollment records) to identify discrepancies and recommend next steps.
• Strong written and verbal communication skills, with the ability to clearly explain technical processes to non-technical stakeholders.
• Proven ability to operate effectively in a fast-paced, evolving environment with a high degree of ownership and accountability.

Company Description