[Hiring] Default Loan Servicing Specialist @First American

Role Description

The Claims Specialist Cash Posting is responsible for monitoring and completing all activities related to claim posting in accordance with statutory compliance, regulatory compliance, and company guidelines. This position is responsible for monitoring claims payments within numerous bank accounts and workflow processes on files in which posting instructions must be filed. These files should be managed in accordance with established work rules, goals & objectives to improve timeline and performance. The candidate will be expected to establish/maintain a culture of team collaboration, accountability, operational excellence, and unwavering commitment to customer service and satisfaction.

Qualifications

• 1+ years of Cash Claim Posting Experience Required
• Desired: ICE technology: MSP and LoanSphere Claims experience
• Knowledge of advanced computer software programs to include Windows, Microsoft Word and Excel, Internet and Microsoft Outlook experience preferred
• Requires extreme attention to detail and ability to adhere to strict guidelines and procedures
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Excellent oral communication skills, including ability to effectively coach, motivate, and lead staff

Requirements

• Monitors loans to ensure required milestone(s) are met.
• Completes claim posting/activities by interacting and instructing various parties such as attorneys, investors, insurers, and any other party involved with the claim payment.
• Must ensure acceptable quality assurance metrics are met.
• Follows departmental and business policies with strict adherence.
• Prioritizes allocated work to ensure timely and accurate resolution to both external and internal partners.
• Diligently follows up on outstanding requests from internal and external partners.
• Monitors exception reporting used as key controls for minimizing risk.

Benefits

• Comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave.
• Employee stock purchase plan.

Pay Range

Pay Range: $21.24 - $28.31 Hourly. This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.