[Hiring] Dealer Enrollment Analyst @Foundation Finance Company, LLC

Role Description

The Dealer Enrollment Analyst is responsible for the review and decision of new dealer applications and dealership changes according to company policy and/or facilitating approval with required executive/DERT review. Works in cooperation with operations and management to implement and improve processes and workflows.

Qualifications

• Associate degree in business, finance, communication, marketing or related field OR 2 years marketing, customer service, or risk management experience.
• Ability to respond to questions or complaints from customers, regulatory agencies, or members of the business community.
• Ability to solve practical problems and address situations involving a variety of concrete variables where only limited standardization exists.
• Ability to effectively present information to customers, clients, employees and leadership.
• Knowledge of Microsoft Office suite and any applicable role specific development or design software.

Requirements

• Review and decision new dealer files, dealership changes, and additional locations processed by Dealer Services in accordance with company policies.
• Communicate with Dealer Services Enrollment Manager on second looks when needed; submit for executive or DERT approval when required.
• Update existing dealer accounts to accurately reflect pricing changes, warnings, or special features based off the group and/or decision of the performance review contributors.
• Utilize internal tracking and ticketing systems to ensure dealer records are accounted for and routed to appropriate parties for updating.
• Generate and utilize different reports using a variety of software including but not limited to Tableau, SalesForce, DecisionLender, and Five9.
• Ensure all systems are updated and documented appropriately per company processes and procedures.
• Collaborate with management to address any deficiencies or training needs for the Dealer Services teams.
• Collect and review facts and data to determine the performance of existing dealer relationships; provide recommendations to management.
• Work closely with Dealer Services leadership on recommended Salesforce or LendFoundry workflow changes to enhance efficiencies and improve the onboarding experience.
• Provide guidance and feedback to the Dealer Services and Sales teams relating to application questions, missing information, and document second look requests.
• Other duties as assigned by management.
• Must be able to come to work promptly and regularly.
• Must be able to take direction and work well with others.
• Must be able to work under the stress of deadlines.
• Must be able to concentrate and perform accurately.
• Must be able to react to change productively.

Benefits

• Day-one Health Benefits (medical, dental, vision, and flexible spending options like HSA or FSA accounts).
• 401(k) with company match enrollment on day-one.
• Paid, Sick and Volunteer Time Off.
• Paid Parental Leave Options.
• Employer Paid Life and Disability.
• Wellbeing on Demand Program.
• Flexible Work Environment with a casual dress code.