[Hiring] Deal Desk Strategy Lead @Commerce

Role Description

The Deal Desk Strategy Lead owns both the strategic and operational aspects of deals while serving as a Lead for Contract Operations. This is an individual contributor role with you personally handling complex, high-value deals while providing support and an initial escalation path for less complex and more standard deals managed by Contract Operations.

Deal Strategy is a concierge-style function that supports Sales across the full deal lifecycle so reps can focus on selling. As an individual contributor, you’ll personally own complex, high-value deals. You’ll also be the first escalation point and mentor for Contract Operations, which handles more standard deals.

What You’ll Do:

• Structure deals and contracts:
  • Act as Sales’ primary partner on intake and strategy.
  • Balance revenue goals, pricing and discount policy, product configuration, and customer health.
  • Be the escalation point for non-standard commercial structures.
• Partner cross-functionally:
  • Work with FinOps (rev rec, payment, accounting), Finance (terms, discounts), and Legal (non-standard terms).
  • Secure deal approvals and keep sales leadership aligned.
• Own documentation and systems:
  • Generate quotes (CPQ), order forms, and contracts.
  • Manage redlines, playbooks, fallbacks, and pre-approved clauses with Legal.
  • Keep Salesforce deal data accurate and troubleshoot tooling issues.
• Drive deals to close:
  • Coordinate stakeholders, route documents for signature, file executed contracts, and confirm rev rec steps are complete.
• Provide ongoing support:
  • Stay active in Slack, be on call for deal discussions, and offer extended availability at quarter-end.
• Mentor and coach:
  • Develop junior team members and help monitor team KPIs (turnaround time, quote accuracy, approval cycle time).
  • Review recommendations before they go to Sales or Finance leadership.

Qualifications

• 7+ years in Deal Desk, Contract Management, Sales Ops, or similar at a B2B SaaS or technology company
• 4+ years coaching or mentoring a contract management team
• Experience with complex enterprise deals and subscription models
• Strong grasp of quote-to-cash, pricing and discounting frameworks, and rev rec impacts
• Skill drafting legal language from playbooks and redlining commercial contracts
• Excellent stakeholder management, with the ability to influence without authority
• Sound decision-making within your approval levels, strong analytical skills, and attention to detail
• Comfort with ambiguity and building structure
• Salesforce experience strongly preferred; Ironclad workflow experience a plus

Requirements

• Sales leadership sees you as a strategic partner, not a bottleneck
• Deal cycle times fall while approval quality and compliance improve
• The team gains autonomy and escalations decrease
• Policies are documented, current, and transparent

Benefits

• Commerce is a remote-first company.
• For team members in Austin, Atlanta, and London, we offer optional collaborative workspaces for team gatherings, workshops, and in-person connection.
• Final compensation will be determined based on factors such as relevant experience, skills, qualifications, and geographic location.
• This role may also be eligible for variable compensation (such as bonus or commission), equity, and benefits in accordance with local policies.