[Hiring] Data Entry Support Officer @Virtual Staff 365

Role Description

This role involves ensuring accurate, timely, and consistent processing of client and operational data.

• Enter, update, and maintain accurate client records in Servicem8 and other internal systems.
• Process high-volume, repetitive administrative tasks in accordance with documented procedures.
• Review job notes and client records to ensure information accuracy (“read the notes” principle).
• Confirm client readiness for bookings and services, sending reminders, confirmations, and follow-ups.
• Liaise with sales and operations teams to validate job status and timelines.
• Update booking statuses and workflow stages within systems.
• Flag inconsistencies, missing information, or potential risks to the Team Lead.
• Support the sales funnel with administrative updates and task progression.
• Maintain clean, structured, and audit-ready data records.
• Follow documented processes and training materials consistently.
• Assist other teams (marketing, admin) if capacity allows.

Qualifications

• Minimum 1–3 years’ experience in data entry, administrative support, or high-volume process-driven environments.
• Experience handling customer or client data.
• High attention to detail, accuracy, and consistency.
• Strong organisational and time management skills.
• Ability to follow structured processes and repeat tasks reliably.
• Intermediate knowledge of Microsoft Office Suite (Word, Excel, Outlook).
• Experience with Servicem8 and Simpro beneficial.
• Ability to read, understand, and interpret written instructions and notes.
• Reliable, focused, process-driven, and steady in behaviour.
• Comfortable in repetitive, procedural work environments.

Requirements

• Permanent work-from-home set-up
• Dayshift (Australian business hours)
• Full-time job

Benefits

• HMO
• Annual leave
• 13th-month pay
• With Government Mandated Benefits