[Hiring] Data Entry Specialist @Togetherwork

Role Description

The Data Entry Specialist is responsible for managing and validating customer-submitted data during the onboarding process for SMB PetCare customers. This entry-level role ensures that data templates are completed accurately, consistently, and in alignment with defined standards prior to downstream processing by Data Analysts.

The Data Entry Specialist acts as the first line of quality control for customer data submissions—reviewing inputs, identifying gaps or inconsistencies, and coordinating directly with customers to ensure completeness and correctness. This role is highly process-driven and detail-oriented, with a clear development path toward a Data Analyst position.

What You'll Do:

• Customer Data Intake & Validation
  • Receive and manage customer data submissions using standardized templates (Excel, CSV, etc.)
  • Review submissions for completeness, formatting accuracy, and adherence to defined template requirements
  • Identify missing fields, inconsistent formats, or incorrect data structures
  • Ensure required fields and mandatory data elements are populated correctly
  • Maintain tracking of submission status across multiple onboarding engagements
• Template Compliance & Quality Control
  • Enforce standard data templates and submission guidelines
  • Validate that customer data aligns with expected formats (e.g., date formats, required fields, naming conventions)
  • Flag non-compliant submissions and provide clear, actionable feedback to customers
  • Prevent incomplete or incorrect data from progressing into migration workflows
• Customer Communication & Follow-Up
  • Communicate directly with customers to request corrections, clarifications, or missing data
  • Provide clear guidance and examples to help customers properly complete templates
  • Follow up on outstanding data issues to maintain onboarding timelines
  • Escalate repeated or systemic data issues to onboarding leads when needed
• Process Adherence & Documentation
  • Follow established onboarding data intake processes and checklists
  • Maintain accurate records of data submissions, issues identified, and resolutions
  • Contribute to continuous improvement of templates, instructions, and validation checklists
  • Support documentation of common data issues and recommended fixes

Qualifications

• Familiarity with structured data formats (CSV, spreadsheets)
• Ability to follow defined templates and validation rules
• Exposure to SaaS environments or onboarding processes is a plus
• Microsoft Excel (navigating sheets of data, basic formulas, and sorting/filtering tables)
• Understanding of data patterns (for data review or pulling specific data out of a larger dataset)
• Basic MySQL database knowledge (to understand how different pieces of data are related and spot data format errors)

Requirements

• Strong attention to detail and accuracy
• Ability to follow structured processes consistently
• Strong organizational skills for managing multiple data submissions
• Comfort working in a high-volume, process-driven environment
• Clear and professional written communication skills
• Ability to explain issues and required corrections to non-technical users
• Confidence in pushing back on incomplete or incorrect submissions
• Ability to identify basic data inconsistencies and errors
• Structured approach to reviewing and validating data
• Willingness to escalate issues when appropriate

Benefits

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform