[Hiring] Data Center Surge Technician @EOS

Role Description

EOS IT Solutions is seeking highly skilled and adaptable Data Center Surge Technicians to join a centralized travel team supporting data center operations across North America. This team is deployed to support:

• New site turn-ups
• Large-scale infrastructure deployments
• SLA recovery efforts
• Critical operational gaps

Technicians are expected to operate in fast-paced, high-pressure environments and deliver immediate impact with minimal onboarding.

Travel & Compensation

• This position requires frequent travel to project sites and data centers.
• Candidates who enjoy traveling and working in different environments will thrive in this role.
• To recognize the commitment, we offer a $250 weekly travel bonus, paid in addition to base wages.

Deployment Scope

• New data center builds, expansions, and site turn-ups
• High-volume deployment events (rack lands, infrastructure scaling)
• SLA recovery scenarios (backlog reduction, performance stabilization)
• Temporary coverage for staffing gaps or critical skill shortages

Key Responsibilities

• Deployment & Infrastructure Execution:
  • Execute high-volume rack and stack deployments in live and non-live environments
  • Install, terminate, and manage fiber (single-mode and multi-mode) and copper cabling systems
  • Perform fiber splicing, cleaning, testing, and troubleshooting, including OTDR testing and fault isolation
  • Support physical infrastructure builds including cable routing, ladder racking, and power distribution
  • Read and validate port maps, rack elevations, and infrastructure designs
• Repair & Break/Fix Operations:
  • Diagnose and repair hardware issues across servers, switches, and network components
  • Replace defective components (PSUs, NICs, fans, etc.) with minimal disruption
  • Execute live service swaps and support production environments under SLA constraints
  • Perform physical layer troubleshooting (ports, cabling, connectivity)
• Operational Execution & Accountability:
  • Rapidly integrate into new sites and contribute within 24–72 hours of arrival
  • Follow MOPs, CMOPs, and safety protocols with strict adherence
  • Accurately document work through ticketing systems and operational logs
  • Support both planned deployment work and reactive break/fix scenarios
  • Operate effectively in client-facing environments with high visibility and accountability
• Performance Expectations:
  • Deliver measurable output aligned to deployment targets, ticket closure rates, and SLA performance
  • Maintain high quality and accuracy with minimal rework
  • Adapt quickly to new environments, teams, and operating conditions
  • Demonstrate strong ownership, reliability, and consistency across deployments
• Travel & Deployment Expectations (Critical):
  • Ability to mobilize within 24–48 hours of notice
  • Willingness to travel 70–90% of the time across multiple U.S. locations
  • Ability to support extended deployments (2–4+ weeks or longer) based on business demand
  • Comfortable working and living in hotel-based environments for extended periods
  • Flexibility to work day/night shifts, overtime, and weekends during surge events

Essential Criteria

• 2–5+ years of hands-on experience in data center operations, infrastructure deployment, or break/fix repair
• Strong experience with rack and stack, cabling, and hardware installation
• Proven experience with fiber (splicing strongly preferred, OTDR testing, troubleshooting)
• Familiarity with Cisco, Juniper, Arista, and x86 server hardware
• Experience with low voltage systems and industry standards (BICSI, ANSI, EIA/TIA)
• Ability to read technical diagrams, port maps, and infrastructure documentation

Tools & Systems Exposure

• Experience with ticketing/workflow systems (e.g., ServiceNow or equivalent)
• Familiarity with infrastructure documentation, inventory, and asset management systems
• Ability to operate within client-specific tools, dashboards, and reporting environments

Success Profile (Behavioral & Leadership Traits)

• Thrives in fast-paced, ambiguous environments with minimal direction
• Strong ownership mindset; takes initiative and drives work to completion
• Calm under pressure; able to prioritize and execute in high-stress situations
• Team-oriented with a no-ego, “get it done” mentality
• Strong communication skills across technical teams, leadership, and client stakeholders
• Highly reliable and accountable; trusted to represent EOS in client-facing environments

Physical Requirements

• Ability to lift and move equipment up to 50 lbs regularly and up to 100 lbs occasionally
• Ability to work in confined spaces, stand for extended periods, and operate in varying environmental conditions
• Manual dexterity to handle small and complex components

Additional Requirements

• Valid driver’s license and ability to travel
• Willingness to complete background checks and client-specific onboarding requirements
• Commitment to safety, quality, and operational excellence

Why This Role Matters

This team is critical to EOS’s ability to support rapid growth, large-scale deployments, and high-priority operational needs across its data center footprint. Surge Technicians are trusted to step into complex environments and deliver results immediately, ensuring service continuity and client success.

Benefits

• $250/week Travel Bonus
• Health, Vision, and Dental Insurance starting the 1st of the month after your start date.
• 10 Days of Paid Time Off (PTO) annually
• Occasional overtime and bonus opportunities
• 12 Paid Holidays
• 6 Sick Days (available after 90 days of employment)
• 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)