[Hiring] Dairy Technical Services Manager @Kerry Group

Role Description

The Technical Services Manager – Dairy serves as Kerry’s subject matter expert in dairy processing and technology application at customer factories. This role partners closely with customers, R&D, and commercial teams across the regional Dairy division, providing technical credibility, process expertise, and onsite support that strengthens Kerry’s position as the partner of choice in dairy.

Key Responsibilities

• Industry & Customer Leadership:
  • Act as the recognized expert in dairy processing technologies and their application across fermented products (including yogurt and cheese), milk beverages, and frozen dessert.
  • Demonstrate where Kerry’s technologies deliver value and enable customer success.
• Customer Relationship Development:
  • Build strong, trust-based relationships with customer technical, production, and operations teams.
  • Serve as a primary technical contact for onsite support and collaboration.
• Technical Support & Application Guidance:
  • Visit customer facilities to guide correct product application and maximize performance of Kerry’s portfolio.
  • Support scale-up, commissioning, troubleshooting, and optimization activities alongside customer teams.
  • Diagnose processing challenges and recommend solutions aligned with customer needs and Kerry’s capabilities.
  • Provide hands-on application bench support when needed.
• Business Growth & Opportunity Identification:
  • Identify opportunities for broader product application and technology portfolio expansion within existing accounts.
  • Leverage deep process knowledge to uncover operational optimization opportunities that drive customer value and revenue growth.
• Strategic Input & Market Insight:
  • Contribute to key account planning and technology strategy development.
  • Share insights on dairy trends, consumer behavior, and emerging customer needs.
  • Support internal knowledge capture and cross-functional learning and training.

Qualifications

• BS or MS in Food Science, Dairy Science, Science, Chemical Engineering, or related field
• Strong expertise in R&D/Operations/QA dairy process technology, including yogurt, liquid fermented products, fresh cheese, dairy beverage, and fluid dairy products.
• Demonstrated hands-on bench and pilot-scale execution and scale-up to plant conditions.
• Track record of customer trials, troubleshooting, and commercial enablement (feasibility, scale, optimization).
• Commercial acumen and ability to connect technical solutions to business outcomes.
• Proven ability to build and maintain customer relationships.
• Effective communication skills and ability to influence technical and non-technical stakeholders.
• Tech-ready mindset with comfort using digital tools and data.
• Strong project pipeline management and delivery skills.
• Comfortable working in lab-based setting with up to 50% - 70% travel across North America.

Requirements

• The pay range for this position is $102,400 - $190,200 in Annual Salary.
• Kerry typically does not hire an individual at the top or near the top of the range, as we are a pay-for-performance company.
• Compensation decisions are dependent on the facts and circumstances of each case.
• The specific compensation offered to a candidate may be influenced by various factors including skills, qualifications, experience, internal equity, and location.
• This position is also eligible to earn a performance-based incentive compensation.

Benefits

• Medical, dental, and vision insurance
• Paid time off
• 401(k) plan with employee and company contribution opportunities
• Employee Share Plan
• Life, disability, and accident insurance
• Tuition reimbursement